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October 2025 by Jason Tilley
They came to me this time, have used them twice now. Great service
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October 2025 by David Jones
Showed up at my home address and did a great job replacing my F150 rear window.
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October 2025 by Russell
Great team here! Got my appointment quickly as well as having the window replaced and sensors recalibrated!
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September 2025 by Robert McIntyre
Tech did an outstanding job, left my vehicle clean. Explained everything well. Called to tell me where he was . All around great experience
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September 2025 by Kathy Lovelace
Great service, prompt and finished ahead of time.
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September 2025 by P Trent
Sal was quick, personable and very experienced. Windshield swap with sensors working perfectly and new windshield wipers, all in under an hour in my driveway. Nice job, Sal!
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September 2025 by Gary McKay
Had a tech replace my windshield today. He was great and did a great job.
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September 2025 by Charles Morris
My experience with Safelite was excellent. My technician Ray was on time to our appointment. He was knowledgeable with his work. Took great care of my car & was very careful during the installation process. He was very professional. I would recommend Safelite without hesitation to anyone.
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September 2025 by Mike Graf
If I could give it zero stars I would! My truck was damaged so badly in that shop. Repairs are estimated at $1900. It’s now taking me extra time and effort to get it fixed. On top of that, the rear window defrosters were not reconnected when they said they completed the job. Beware of this location and chain.
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September 2025 by Kathleen Joy
My experience here was unacceptable.
When I first called, I spoke with Amanda Thomas (the receptionist), but the call became choppy and disconnected (she hung up on me). Instead of calling me back—which would have taken just a few seconds—I had to deal with the hassle of trying to reach them again. Their number only routed me to corporate instead of the local shop, so I ultimately had to go through my insurance to schedule an appointment.
When I checked in later that day, I mentioned what happened. Amanda admitted it was her who hung up, yet she never apologized or acknowledged the inconvenience. Instead, in a rude and dismissive tone, she said, “my manager is right here,” which felt unprofessional.
The manager (Abimael) did agree she should have called me back, but Amanda’s attitude for the rest of my visit remained dismissive. When I asked a simple question, she looked to her boss instead of answering. When my car was finished, she skipped over me to assist the person behind me—offering them helpful car-care advice she never shared with me.
It’s clear Amanda feels no need to improve her customer service, likely because the culture set by management allows this behavior. If she’s comfortable being rude to customers in front of her manager, that speaks volumes. Although he said he would address it, I doubt much will change, as the environment seems to accept rudeness and unprofessional conduct.
I asked the manager for documentation showing that Amanda would be addressed and that a corrective action plan would be put in place. He told me they don’t do that. So, you’re saying, as a manager, you don’t do corrective action plans? Shouldn’t that be standard? In any professional, customer-facing business, documenting issues, following up with corrective action, and ensuring accountability are standard practices. Refusing to do this is unacceptable and reinforces the impression that rude and unprofessional behavior is tolerated here.
The front desk service (specifically Amanda) completely soured the experience. What should have been a smooth and simple appointment turned into a frustrating and unprofessional visit.
To Amanda and Management: Amanda’s behavior was unacceptable and completely unprofessional. A receptionist’s role is to make the customer feel heard and supported. She should have immediately apologized for hanging up, returned my call without forcing me to jump through hoops, and provided clear guidance during my visit. When I was in the office, she should have answered my questions directly, offered advice proactively, and treated me with the same attention and courtesy she gave to other customers. Instead, she dismissed me, spoke rudely, and prioritized others over me, all while in front of her manager. Her behavior showed a blatant lack of accountability, professionalism, and respect, which is unacceptable in any customer-facing role. She should either receive formal training in customer service or not work in a position where she is the first point of contact, because the receptionist sets the tone for the entire customer experience.
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September 2025 by Migdelia
The team and technician listened to my concerns and did a excellent job on my windshield replacement 👏
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September 2025 by Nancy Nugent
I have been using the services of Safelite to replace my windshield for many years. I appreciate the fact that I can speak with a live person to Set up an appointment. They are highly professional, courteous and kind. The technicians are awesome! They are highly qualified, very professional, courteous, informative, neat and timely. Thank you Safelite!
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September 2025 by Ann Harsh
I was very pleased with Safelite! They came to my house and replaced my windshield on my brand new Santa Cruz truck ..I was upset with the incident but in the end they( Safelite)did a wonderful job and they had to calibrate also ..It was only a little over two hours it took him!! I am very pleased with his workmanship and professionalism and his customer service was outstanding..
So in the end yes I will call them first foremost for any car glass.
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September 2025 by Callie Doles
There is no way to call and talk to a real person, I just wanted an update on my car. Why schedule all appointments at 930 in the morning and not have them done almost 7 hours later? At least 5 people dropped off at the same time as me.
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September 2025 by John Gregory “Greg” Basso
Excellent service...
The team was courteous and professional replacing my windshield...
