Sally Beauty in Gainesville is a go-to for thousands of salon quality products at budget friendly prices, including hair care, color, accessories, tools, cosmetics, and nail care. The store carries top brands and offers a great selection, often with encouraging sales. Many customers report always receiving good and amazing customer service, with staff described as extremely patient, kind, helpful, bubbly, and super knowledgeable with useful help. The free Licensed Colorist OnDemand service provides expert guidance. However, some feedback indicates a need for more diverse employees or for current employees to have a better knowledge base of products to assist customers, as avoidance is poor service. All products are backed by the Love It or Return It Guarantee.
Always amazing help from everyone here! In particular Logan is awesome!! Logan deserves a raise for their knowledge and amazing customer service 😊 thank you for helping my hair vision come to life 🩷
September 2024
They need more diverse employees OR current employees should have some form of knowledge base of products to assist customers accordingly. Avoidance is simply poor service skills..grab a team member! Ugh🤦🏽♀️
July 2023
Grace was extremely patient and kind when my 2 hour delivery order never showed up! She helped me through the process of contacting doordash, and sally beauty customer care from a weird situation of my order literally disappearing. I've honestly never had better customer service before, she was amazing!
