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October 2024 by Janet Chen
I had low expectations for this tire center because of all the reviews, but I had a good experience! My Tire Pressure sensor needed replacement. Toyota dealer was going to charge me $100 for diagnostic and $300 for each tire sensor replacement, the job would take 2-3 hrs they said. So total would've been over $1000.
Sam's Club tire center preferred appointments which is made in person but they can get you in the same day. I went on Sunday and they did the diagnostic for free (in less than an hour and also replaced my wipers and added air to my tires during that time); however, they didn't have any sensors in stock and said to call back mid-week to see if they received any shipments. I called on Tuesday and they had stock so I drove over and they went ahead and took me next in line. I ended up needing to replace all 4 sensors (car is over 10 yo) and it took about 1hr 30min and total was less than $150! They also said my tire balance were off (I noticed some shaking when driving) and fixed that at no extra cost. Very satisfied overall!!
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August 2024 by Frederick Ashby
Never buy tires from Sam's club. "Free rotation and balance," but they started half an hour late then take 45-60m to do a 15-30m job. Employees complained about being short staffed. After waiting over 90m and literally speaking with a manager, they said it's done. I got the keys and checked the car: they didn't even rotate my tires. One of my wheels is marked very clearly, and it was in the same position on the car after "rotating" the tires.
Free rotations are worthless if they don't actually rotate the tires. Your time is also worth more than whatever money you save on these tires. They don't deserve your business.
If you're stuck doing business with them, put a sticker on your tires before giving it to them. Make sure they actually rotate them.
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April 2024 by Jose Francisco Hernandez Rivera
Worst experience by far. I don't go in expecting the best customer service but the only person I interacted with on three different occasions seemed annoyed or irritated every time. I arrived late to my appointment which was for early morning because I work nights and I left late from work and had a flat tire, so I had to put air in it. The moment I said the time of the appointment he says: "Oh you are 1 hour late to your appointment and will need to reschedule for a different day". Did not bother to ask why I was late. The worst part of it all is that there was not a single vehicle in any of the four working areas they have available. Nobody was waiting in line behind me. So I decided to leave and get my tires from Costco instead.
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November 2023 by Davin Messam
Screenshot your appointments.
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October 2023 by Payton A.
People were nice, But every time we come in they move everything. We were looking for chips and we spent 5 minutes finding what aisle it was on.
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June 2023 by Theos R.
My experience has been generally very good at this Sam's club. The staff are friendly, the store is clean, and the gas lines are fairly efficient. Gas prices are consistently 3 - 10 cents cheaper per gallon. Additionally, you can't go wrong with grabbing one of their rotisserie chickens or eating from their mini food court area. The experience with their tire and battery service area is relatively mixed. They ultimately helped me replace a tire, but I felt like they wanted me to leave and were dissuading me from using their service. This would be my main reservation, and reason for rating this Sam's Club a 4 instead of a 5. The Sam's club membership is an overall great value for people who prefer to purchase in bulk for a savings.
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May 2023 by Emily Wolf
Sam's Club is great, the tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.
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May 2023 by Beth Holtom
Very helpful staff and quick turnaround
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May 2023 by emily reed
Sam's Club is great, the tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.
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May 2023 by Emily R.
Sam's Club is great, but IT'Sthe tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.
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April 2023 by Steve K.
I prefer Costco, but there isn't one in Gainesville. The store was clean, but extremely crowded
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January 2023 by Stefanie Giampaolo
Keith, Jayro, & Andy are the BEST. they will definitely take care of you. 10/10 experience.
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November 2022 by Info. G.
I was in need of tire change. I asked the sams club live chat if they do Walmart price match for tires. They do. I drove 30 mins to go to my nearest club just for them to deny they do such a thing. I showed them my reference number but they didn't even bother searching it up. All they said was "Believe me we don't price match anything even TVs". I recommend going to Walmart for tire changes. It's way cheaper and basically offer similar options as Sam's club. At least you won't waste your time
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October 2022 by Hollie Moffett
Rude, unhelpful and NO customer service. They could care less for your business. The customer is truly just another number.
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September 2022 by Roderick Dennis Sr.
My wife has worked for this location and was wrongfully terminated due to her being under the doctors care, in which a letter from the physician was provided but denied due to them not accepting excuses nor letters from anyone per supervisor. She was discriminated against due to her having to be out of work from her loosing blood threatning a miscarriage but what did she get in return? A text stating per her supervisor discharge paperwork which goes against HIPPA Law protecting individuals privacy, which providing said documents wasn't the problem but the fact that you would violate her rights as being pregnant stressing her out the more and adding on more stress. As her husband I am going stand for that which is right and will be seeking legal remedy concerning this issue and will not allow this to happen to another employee when they are facing circumstances as such. In instances as this, other remedies should have been set in place to assist her in a smooth process as a valued employee but I see that value part didn't go as far as the writing of the word. As management of corporations or small businesses there is still laws that one must abide by and govern themselves. I normally don't get into my wife's affairs unless it's deemed necessary but this has crossed the line as you would have rather have her work bleeding out on the floor than to seek medical attention and follow her physician's advice in resting until better. So please be advice that this place of business does not care whether your sick under doctors care or not they want you on their clock working.......but I hate to inform them not mine!!! We have lost one child and we will do and follow all protective measures to ensure we don't go down that road again. So with that being said, I am very disturb as to how the supervisor Mrs. (Ms) Angel and general manager handled this situation. As stated before I will seek all legal remedy that governs women and their rights in child birth. We as individuals has no control over how our bodies process certain things, in which this isn't a case of Oh I just want to be out of work........but of that following doctors orders as to stay in bed and rest before things unwanted happens. She has tried reaching out to the corporate office with no assistance but sending her back to speak with general manager. In this she should have been given appropriate numbers to call concerning FMLA or other remedies concerning urgent situations as this but none of that was done. Filing paperwork with Segdwick isn't urgent remedies because with such company that govern many large businesses are slowful in processing things and per them per case was still open and going through review but per her supervisor Mrs. Angel "it will be denied and I will still be letting you go. Your just holding up space". That shows how much appreciation this evil nasty individual has, and being a woman at that. My personal job has things in place which was offered during this time, for me to see after my wife and did not threaten nor express that I needed to provide them with my wife's discharge paperwork. For all of this I am speaking of I have all the reciepts texts, dates, and call logs......It's not over until we're sitting in front of the right people to ensure that EVERY employee of Sam's Club & Walmart are treated fairly and equal without any retaliation!!! Update: I commend the store manager in reaching out to my wife, but at this point I truly feel if other course of action should be taken!!! October 8, 2022 Mrs. (Ms) Angel Williams pulls my wife to the table and stated "I am surprised that you came back, after all the things your husband said concerning me. He said alot which was hurtful." From this I realize it wasn't her decision in bringing her back nor did she speak with her manager before doing what she did!!! So from that day she along with her daughter and other staff that she has gathered decides they want to take aim of get back at her because of t
