-
December 2023 by Jean M Clark
I was assisted by a team member named Liz who I want to acknowledge as she went above and beyond to help me! I was a Sprint customer who had an old plan that was Grandfathered in. I needed to up grade my phone. Liz helped me select a great new phone and then helped my husband and I select a new plan. She then transferred all my data from my I -11 to my new I-15 Pro. This process took approximately 3 hours to complete and Liz even worked past the end of her shift to help us. I am SO grateful for her and was disappointed the survey T mobile sent did not have a place to acknowledge her service there. I hope her Boss sees this and knows what a great employee she is!
-
November 2023 by val
The associates at this T-Mobile are all very friendly and accessible. This location is timely, i rarely had to wait everytime i went. Liz was very helpful and offered great service. She helped me accomplished my exact goal when i was looking to upgrade my phone.
-
November 2023 by Izzy A
Mikey is amazing!! So thorough and sweet. he took extra time out of his day to get us set up with new service and phones.
-
November 2023 by Yugi M
Prepare to come to wait atleast couple hours. Things move very slow here. Even for littel things they let you wait and try to test the max amout of patience. Apart from that rest all good.Try going to different Store if you don't have atleast 2-3 Hours of wait time.Writing this Review after Visiting this store for more than 5 times.
-
November 2023 by Chris Kelemen
Mike was excellent! He helped us get set up on the new plan and made the transition so seamless.
-
October 2023 by Julie Buckholz
Mikey was awesome! He took the time to assist with a few opportunities from our old plan and explained all the options as we navigated upgrading 5 phones! We were never rushed! This was a great experience! Thank you Mikey!
-
October 2023 by Tanmay Arekar
Very welcoming people. I usually only deal with one person: Randy. I have always had exceptional experience with him. If you go in the store please ask for him.
-
September 2023 by Mayur Patel
Great experience at this store. Helped by Ben who was very knowledgeable and answered all my questions. The store was very busy but they gave time to each customer and helped me out when I was in a bind. Would recommend them for future services. Thanks!
-
May 2023 by Kevin Lee Music
Been here a couple of times for phone repairs, and they are friendly and efficient. Great folks here.
-
April 2023 by Amy Heflin
Roberto is an asset to this particular store and to TMobile. My husband and I went in today to replace the phone he dropped in a nearby river while kayaking. Roberto listened to what my husband needed and wanted and did not try to steer us to a more complicated or more $$ phone. He provided excellent customer service.
-
April 2023 by Arina Pismenny
This review is actually zero stars.I was getting a new phone. The person helping me said they did not have it at the store. I specifically said I wanted Galaxy S23, and not S23+ because the upgrades do not justify the price. The sales person placed an order in the store. What do I get in the mail? THE WRONG PHONE! And being charged more for it. The exact opposite of what I wanted.So now I spent an hour on the phone with T-Mobile trying to figure out how to resolve this. More time and money waisted.Apparently, you can't trust people who work here. You have to carefully monitor when they place your order to make sure that they - the representatives of their company - do not make mistakes, that they actually heard what you asked them to do, and that they follow through with the seemingly simple task they presumably perform every day. Because if they don't, you deal with the consequences. Unprofessional and incompetent. Thank you for wasting 3 days of my life. Never again.
-
April 2023 by Angie Parnell
I've been with Verizon for over 15 years but have been unhappy with their service over the last year. I was a little nervous about switching carriers until I went into the Archer Road store and met Diego. He was absolutely amazing to work with! He took his time to answer all our questions and even called a few days later to ensure we were happy with our new service. He even returned my call on his day off and assisted me with an issue I was having with the reimbursement process. I hope T-Mobile knows what kind of asset they have in Diego!
-
March 2023 by Kathryn Lerch
We had a great experience at this store. We needed to upgrade our devices so were there for a while. Sydney was really competent and kind, she even helped entertain our toddler ?. The manager was great and so were the rest of the staff.
-
February 2023 by Hayley Amber
I came in to trade in my IPhone XR and was told I can get $200 for the phone over a period of time and so I did that and bought the IPhone 14. I just got off the phone with T-Mobile support after a month of buying my new phone.He told me that he does not see that deal in my account because I’m not eligible for it. No one told me this when I was making my purchase AND trading in my old phone! I should have no gone through with my purchase in the first place because I felt they just did not want to be there and just wanted to make the sale. I will never be going back there. I have been wanting to switch from T-Mobile and decided not to but this has?changed my decision.
-
February 2023 by Gary Lee
I have been with Verizon since 2005 I had t Moble back in 2000 but they did not have coverage where I lived.After being so frustrated with dropped calls and not having service with Verizon. I went to t Moble on archer road and spoke with the manager.I told him I wanted to see the coverage area I have a business I’d like to move back to t Moble. After three hours he got all of my stuff moved from my android phone over to my new Apple 14 pro and helped me set it up. I have not had a dropped call since I have made the change . I so happy I even changed my phone to business so have have a better plan and better rates. I cannot so thank you enough.I have posted on face book to all my friends to make the switch over they will not beDisappointed.Thank you to the team at this T Moble store for all their time and patience.
