-
January 2024 by Trevor Lanman
Twila and carlos amazing she helped me get a 10x15 and it was a breeze I highly recommend using storage space as well as for the reasonable price
-
December 2023 by Uwell Williams
Twila is a wonder lady with high charisma and very straight forward when it comes to business. She is a hard working lady and I love her style and overall as a person. She deserves a Raise, what a wonderful business woman.
-
December 2023 by R D
BEWARE..I never do reviews, but this needed it.. Worst manager at this site. No customer service skills at all. Directly lied to my face then lied about it. Being a business owner myself I can tell you this should never be tolerated. District Manager is no better, just tells you what you want to hear, does nothing to resolve the problem with employees or the customer service issues. I allowed him to convince me the problem was resolved, a few months ago, only to find out nothing was different. In fact the power trip was worse. I will also tell you for 3 days straight, I was there everyday, all gates where open, no code needed. Could drive anywhere. Why even claim your a SECURE facility? but hey just icing on the cake to the other issues.Deal with this site and you will regret it, I promise.
-
December 2023 by Phillip Pytel
Carlo has hands down made my experience here the best I have had in any storage place. So polite and interacted with my 3 year old daughter to where she asks to go see him. I could not have asked for a better person to interact with and was truly impressed! Thank you so much for the amazing costumer service in a world it is extremely hard to find!!
-
December 2023 by Kenya Campbell
This is the WORST place in town to store your belongings. They don’t have working cameras and the main gate that suppose to secure the property always open. The unit I rented for the last 6 months had been broken into and the company didn’t reach out to tell me.
-
December 2023 by Jonell Mann
Customer Service Store Manager Twila treated us with respect. Took time out to explain in details the promo rates. And answered all questions we had. I really had a great experience.
-
December 2023 by Reynaldo Gomez
Super nice people (staff), but not the company, be careful because they advertised bigger sides storage then what they actually are. They advertised and charged as a 12x24 and it actually is only 12x19, so when I went back to them because the length didn’t fit, I then had to cancel b cause they had no 12x24 available and they didn’t refunded the $25.00 of processing fees, in the end I had to go somewhere else and they took my $25.00
-
December 2023 by Karen Garces Gonzalez
Great, friendly staff! Awesome and large storage facility. Carlo and Twila were very accommodating and got me setup with the right unit at a great price!!
-
November 2023 by Nikki Jenkins
I ABSOLUTELY LOVE THE SERVICE.The lady at the front desk is very patient and has good customer service.I highly recommend.
-
November 2023 by Amanda Ferguson
Twila has always been very helpful anytime I needed to go into the office to take care of a matter. She is very friendly and addresses each concern. Twila continues to be consistently pleasant and maintains a smile while doing so.
-
November 2023 by Stephanie Thirtyacre
Twila made our experience with Store Space Self Storage such an incredible pleasure. We appreciate her so much for making everything so easy. She's a gem. Thank you!!!
-
November 2023 by Christopher Postell
My experience was so great Twila was a great person to talk to took care of me in no time she did an excellent job
-
October 2023 by Daniel
I learned I needed a storage unit in Gainesville about 30 minutes before I got to Gainesville. (Needed it for business purposes). I found Store Space online and they had good reviews. I had a reservation in about 10 minutes through their online portal. Upon arrival to the location I met Twila who was working in the office. Twila was fast and had the final items set up quick for us and then offered to show us where our unit was. Twila was very personable, friendly, and professional. Her customer service was far beyond anything I would expect and was a pleasure to interact with.
-
October 2023 by Lashone Smith
I’m moving from Atlanta to Florida and the home I found won’t be available until two months after I move. My job offered to find and pay for a temporary storage and hotel for my family and I so we looked here. Unfortunately my job didn’t approve this storage facility for reasons unknown to me, but Twila was VERY helpful with this entire experience!! I think I called 1000 times and each time I called she was eager to answer all of my questions and was super respectful! She didn’t get aggravated at the fact that I kept asking a million questions that sometimes had the same answer or an answer that could’ve simply been found on the website and I really appreciate it! I hate we couldn’t get the storage because I love the reassurance and sense of security she provided me! Thank you for all your help Twila!
-
September 2023 by Daniel Stokes
I am going to attempt to attach a video of myself today explaining more detail. As of today I walk away from this place.... They even put another lock on my gate for me so I can't access it even though it's empty. Maybe there's double-bunking it, given it to someone else and charging me at the same time just because they found out I already got my stuff out. That's ILLEGAL. VA CHOICE FOR THE TIME, IT IS MINE UNTIL MY LEASE IS OVER REGARDLESS OF BEING EMPTY OR FULLGo somewhere else, TRUST MEYou got to clean the storage space yourself when you get it they do no maintenance of the area. The woman I experienced all three times I had gone inside was rather rude and inconsiderate. You could tell she was giving her best fake best attitude. As someone who doesn't have a car she failed to inform me there is a walking entrance. That cost me 20 minutes in the heat trying to get the gate open. I found out about it by finally calling in at her arguing with me about not being in a vehicle. She was not with a customer and would not walk the extra 10 ft from her desk out to the keypad and let me out. Today I came in for some of my stuff. I needed to use the bathroom real bad and she would not allow me. I hope they don't mind me using their building doggy style. If I wasn't so stupid as to pay for another month 4 days ago, I would have gotten 2 Uber XLs and cleared out my locker today. New staffing with just a little bit of manners and consideration for customers might do better, but I won't find out from this point.
