Truist

Most Recent Comments

• December 2024 by John Gordon
  Horrible. I'm very unhappy
• July 2024 by Michael Brewis
  Sitting here for 1 hr to make a wire transfer and still waiting. Only one person is working.🤬
• March 2024 by Ashutosh Patel
  Real bed customer service... if you are a girl you are first priority....
• January 2024 by D J
  Seriously…google needs an option for “no stars”. This is, hands down, the WORST bank that I have EVER dealt with. You’ll be ignored or, if you’re lucky, you’ll have the chance to be met with one of their extremely rude and ill-mannered employees. It comes as absolutely no surprise to me that there are so many other poor reviews of this branch and their lack of “damage control” just goes to show that they truly could not care less with how their customers feel. Recently we went in to withdraw money and was told it wasn’t possible because the system was down…okay, sure, technical issues happen; they’re uncontrollable BUT - talking to your customers as though they are garbage is something that IS COMPLETELY within your control.Their lack of empathy is appalling and their lack of professionalism is even worse.Spare yourself. Stay far away from this branch.
• November 2023 by Keith Day
  I had 3700 hundred dollars stolen from my business account. And the said to bad its gone. Don't bank here
• July 2023 by J.A. Ross
  Should've read the reviews for this branch before making the appointment.They offer appointments but when you get there you aren't actually given a meeting with anyone as there is no one to take these designated loan appointments. Was told my the branch manager, who was friendly enough, that the banker would "be back in a few minutes." I sat and waited 10 minutes and left. Why?If you offer appointments then it's important to make sure you can hold those appointments. If I'm supposed to trust that I can manage finances with your company then you better be able to prove I can trust you to have simple time management capabilities as time is far more valuable than money. Won't be returning--at least not to this branch.
• December 2022 by Zach Toundas
  Ever since Truist bought SunTrust out, overseas call centers and 'support' teams basically ignore you. One even claimed an illegitimate charge dispute was being escalated a 3rd time (after stating that nobody had recorded details for the claim) only for another person a week later to tell me that only 2 escalations were even possible in the system. So if they mess up your claim details, they will lie to you and waste your time. Cool.Anyway are switching to a credit union after this.
• December 2022 by Venus Jacob Sales
  Terrible service. Lazy branch leader and unfriendly banker. Only the teller Lizelle was accommodating and friendly. Seems they don’t want to be bothered. We went to another bank to do business.
• March 2022 by P Perez
  If you want to be ignored - come in to this branch. You can sit in the lobby for over 10 minutes and nobody, including the “branch leader,” will acknowledge you. Service and customer care must not be part of the daily interaction for the Truist team members at this office.
• September 2021 by Lori Axford
  This bank is terrible, went to open up 3 business accounts on a Wednesday and the manager was "out". I called on Monday and no one answered the phone so I went down there only to find out the manager was "unavailable" and sent me to the Haile Plantation branch to make an appointment and told I would be called to make sure all my paperwork was in hand. No one called, so unprofessional. They also told me it would take 3 hours! Insane! I went with Chase instead
• October 2020 by Pauli Stevens
  Slow service, won't permit in door visits w/ out appt, send you to drive thru and say people inside with appt ahead and make you wait 20 mins in drive thru.
• September 2020 by Taylor Taggart
  On three occasions I have been disappointed with the same employee at this bank. On the first occasion, I came in for help regarding questions about an account. She was uninterested in telling me my options and just wanted me to reopen another account. Months later, I made a larger than usual deposit to my account and the same woman called me on the phone. Now she was very interested in talking to me and asking me what I was going to do with MY money (none of your business). I decided to move to another bank so today I went to withdraw my funds. At first, I spoke to a different woman, but then that same lady came over to tell me my signature couldn’t be verified so they are trying to figure out how to prove I am who I am. Even though she was holding my license with my signature on it and my debit card. After waiting for an hour, I finally got my money. She thanked me for being patient, but at that point I was very frustrated with all of the times I’ve come to get help and left angry. I’m very happy that I switched banks and never have to go to that location again.
• July 2020 by Drew Doerr
  I don't know this location has low ratings - they ALWAYS work with me. Banking processes are already so confusing to me, and it seems like I do it incorrectly each time no matter what. SunTrust is prepared for people like me - they take it out of my hands, explain it for the 19 billionth time, and then do it for me with a smile. This aspect of their service makes me feel like I should tip or something, but it's totally free with zero attitude. I've banked at FCU and BoA. SunTrust beats 'em both. Go here.
• June 2020 by HB
  Great bank better than the other banks
• February 2020 by George Lukasik
  terrible customer service. I regret opening an account. My phone calls and emails go unanswered.