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October 2023 by T W
Absolutely amazing customer service! The staff went above and beyond to help me with an international transaction, and everyone was incredibly patient and helpful. I HIGHLY recommend this bank!
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June 2023 by Liam Kehoe
The only TD for 100 miles and it is has it’s atm closed, forcing its customers who work during business hours to pay their fees for using alternative ATMs.
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May 2023 by Jenny K
TERRIBLE SERVICE. DO NOT USE THIS BANK. It took over an hour to open a personal checking account. The app is terrible. When you select "contact us" in the menu, there is a "TD ASAP" number for customers. This number does. Not. Work. Average wait time to speak to a customer service representative is about 30 minutes. They charge fees every month even when you meet all the account requirements......i called every month for 3 months to have the maintenance fee refunded back to my account. Every month, i was assured i wouldnt be charged.....every month, i had to request a refund. Ridiculous. I do not recommend banking here.
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April 2023 by Kimmy Kathleen Peji
TD staffs were very helpful. They are all knowledgeable, courteous and accommodating. Hunter, Amanda and the rest of the team made sure that our banking needs and expectations were met during our recent visit. They even possess great customer service skills. ? My husband and I were grateful for their impeccable service. I highly recommend them.
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March 2023 by Christopher Smith
Wow. This bank is inept to say the least. They go through staff like toilet paper. Don’t trust your money with these people. THEY DON’T CARE ABOUT YOU.
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December 2022 by Yrsa
First off it is disappointing to see our local branch has a 3.1 review as far considering it is run by dilligent and courteous staff members. Any time I walk into this TD Bank I have never been made to wait longer than a handful of minutes, and that is on a truly busy day, not Gainesville's version of busy. Inclusively, staff members do go above and beyond to meet and exceed customer needs. once again I am only speaking based off of my own personal experience.
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December 2022 by isabella mejia-ruiz
Fast and efficient. I also just wanted to give a shout-out to Amanda G, who was very kind and helpful with my money order and changing debit card. Great service!
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October 2022 by ciara
Amanda Dennison is one of the greatest customer service employees I’ve ever dealt with. I had an issue with a different TD bank and when I moved to Gainesville I came to this branch to get the issue resolved. Amanda investigated the problem & made it right instantly! She explained everything to me and she constantly kept me informed on the process. She’s awesome!
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October 2022 by M Boyd
I came in after work around 5:15 on a weekday needing to open a new account. Amanda helped me and was amazing! She laid everything out very clearly and was a delight to work with. She even stayed with me past closing time to get everything sorted out.
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September 2022 by Ciara saccente
Amanda Dennison is one of the greatest customer service employees I’ve ever dealt with. I had an issue with a different TD bank and when I moved to Gainesville I came to this branch to get the issue resolved. Amanda investigated the problem & made it right instantly! She explained everything to me and she constantly kept me informed on the process. She’s awesome!
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September 2022 by Madeline Boyd
I came in after work around 5:15 on a weekday needing to open a new account. Amanda helped me and was amazing! She laid everything out very clearly and was a delight to work with. She even stayed with me past closing time to get everything sorted out.
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April 2022 by Evander Vila
Had an issue with Gainesville Regional Utility and was referred back to back, knowing it was an issue on GRU's end. Was very much helped and reminded that , yes, it was GRU's fault
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December 2021 by Paola Andrea S.
Very friendly staff. Easy to use account and you can bring your dog. ☺️
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September 2021 by James Miller
This is one of the worst banks with which I've ever done business. They have the most ridiculous hidden fees. They seem rather deceptive as well. I was supposed to get a $150 bonus ninety days after opening my account. My wife called to ask about it, and they told us we have to wait another ninety I guess to ensure our loyal business. They should say six months if it's truly a bonus that we'll ever receive. They are the worst. Stay away.
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September 2021 by Bryan Sheffield
Terrible customer srvc! Never can get a straight answer it’s always some other departments fault! Will hold your money for 10 days even though they’ve already taken the money out of account the check was from all the while you are accruing overdraft fees!
