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August 2025 by Rissa Hughes
Netta was super helpful and patient with me , she answered all of my questions ,gave me tips and advice on skincare , and walked me through good products for me in my price range. She is awesome!
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August 2025 by Cheddar
It's not bad. Just a bit on the nose, price wise, if that's a big factor for you
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August 2025 by Kenneth Brooks
Great customer service, clean store, beauty products
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August 2025 by Stephanie Ann Diaz
I came in to do my makeup for my graduation. Erial did a phenomenal job!!! All her instincts and suggestions were perfect and my pictures came out perfect.
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August 2025 by Ashley Miller
I was greeted as soon as I walked in the door, it was a nice welcoming feeling. One of the employees came up to me and when I told him what I was looking for, he basically turned into my personal assistant. Even though my needs seemed out of his realm of knowledge, he handed me off to a little girl that understood the assignment! It was a very good experience and I will be back! Thanks Ulta, it’s rare these days to have a good shopping experience where the employees seem to want to be there and have the ambition and knowledge needed.
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August 2025 by Deborah Schnyder
Netta was very helpful and friendly.
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August 2025 by William Munoz
I absolutely ❤️ this place . In a sea ⛵ of choices that can be quite overwhelming at times . Me and my Wife got the best customer service from your staff in Gainesville , Fl . Shout out to the team . Antoinette . Nicole and JJ made us feel welcomed , seen and heard . And made awesome suggestions for make up that we purchased . We are both very happy with our decisions . And definitely coming back to this location . We even saved money because we accumulated points . The staff is amazing . Thanks 🙏 . You are appreciated . See you soon . God Bless you all the days of your life 🙏 . Happy Wife , happy life 🧬
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July 2025 by Katie Altman
Julia was super helpful!! She recommended me great products and answered all of my questions! Highly recommend talking to her
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July 2025 by paola alvarado
I did my hair with Melissa and she was amazing! Few times I have left the salon fully content as it was this time.
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July 2025 by Leah
Nicole and Cassie were fantastic! Yami helped me find the perfect gift set. Everyone was so knowledgeable and friendly. VERY IMPRESSED!
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July 2025 by Lee Dunn-Gader
This location always hits! Went in today to find a new concealer (which is always such a pain) and Cat was SO HELPFUL! Such a great experience and so efficient
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July 2025 by Zoya Hussain
Great store and the staff is awesome. Julia was particularly wonderful and spent a great deal of time helping me with make up and finding the perfect shade. She took it very seriously and made me feel like she really cared about helping me look my best.
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July 2025 by Sheri Cox
Daughter's makeup appointment was cancelled less than an hour before the appointment time by the store. The appointment was made weeks ago for her senior photos. It would've been nice to receive more notice so that another makeup artist could be booked elsewhere. This is highly unacceptable.
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July 2025 by mariana hernandez
I went in there looking for a very light coverage foundation/skin tint. I don’t really wear make up so I had no idea how to find my shade, or what products were best. At the register a woman with dark hair and glasses got someone to help me find my perfect shade, she was so sweet. Then a woman named Kat helped me find exactly what i was looking for. The staff was very friendly and answered all my questions!!
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July 2025 by Judy Mensix
I posted this review a while ago. It has been deleted by the manager, Nicole, I’m sure, despite no response or means of reconciliation. I am wildly disappointed. Here is the review:
I used to really enjoy shopping at this Ulta, but unfortunately, I won’t be returning. There’s a new manager at this location, her name is Nicole, and she is the sole reason for my decision.
Since Nicole has joined the management team the atmosphere in the store has completely changed. I’ve witnessed her speak negatively about employees when they’re not around, on more than one occasion, while I was shopping. Nicole, if you’re going to belittle your team, maybe try not to do it within earshot of customers who actually respect them.
I’ve also noticed that several of the kind, helpful employees I used to look forward to seeing are suddenly gone. The store feels tense, empty, and off. On my last two visits, I saw staff visibly upset and one girl was even trying to hide tears while still helping other customers. When I asked if everything was okay, both quietly said it was a work-related issue they weren’t allowed to talk about.
I recently ran into one of the girls I used to see working at this Ulta and she confirmed to me that this manager was the issue. As a customer, I can tell that something is deeply wrong with how this location is being managed. If Ulta cares at all about their employees, they shouldn’t have a manager who makes employees cry on the floor, drives out long-time staff, and gossips in front of customers.
If any other ulta management are reading this, Nicole is not someone you want representing your store, or managing your employees.
