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September 2024 by Bryan Bramlett
Didn't have workers on staff to support a walk-in estimate. Offered to schedule an appointment which I declined. Workers seemed nice.
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August 2024 by Erica Estess
Wonderful! They went above and beyond to get me my car in time for an important trip!! They did beautiful work and dealt with insurance company amazingly! Highly recommend! Thank you!
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August 2024 by Brittany Harrington
I would recommend everyone to use University Collision Center. This was my first car accident and they walked me through the whole process. Special thanks to Jason, Patti and Patrick for always just being nice when i spoke to them esp with how busy they are. They kept me informed and made my car look like new.
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July 2024 by Rudd Ridinger
Was referred by my insurance company and met with Jason - very unprofessional and unorganized- after being called the wrong name and late for appointment- I have no confidence in having my vehicle repaired at this location- they are overbooked and unable to handle new work at best or dishonest and rude - either way many other options available
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June 2024 by Dawn Allebach
I highly recommend if you need repairs or an estimate for your vehicle after an accident don't hesitate to call.
I had the pleasure of speaking with Patti and I must say she is though, keeps you informed and has stunning personality.
Our boys were in a terrible accident on Memorial Day and thank God they only had minor injuries however the van was totalled and we were leaving for vacation 3 days later. I explained that to Patti and she wowed me with excellent customer service. She let us know when they received the van and let me know what to expect next. I just knew I was in good hands.
Thank you Patti, you're a gem.
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April 2024 by jeremy grimm
University collision told me my vehicle would be ready in 30 days. They texted me a week before it was suppose to be done and said everything was good to go. The day came for it to be done and it was not complete. They said it will be done the following week. I was ok with it. They sent me a text 2 days before it was suppose to be done and said it was on schedule to be complete. Once again the day came to have it finished and it still wasn't complete. So here were are at 6 weeks instead of the 4 they told me it would take and my truck is still not complete. When I asked when it would be done, someone at the facility told me 3 days. When I called 3 days later they told me it would be another week. My insurance rental was used up and I had no vehicle to get to dialysis, because these people kept telling me it would be done and it wasn't. It ended up taking them over 60 days when they promised me it would take 30 days. I finally got my truck home and I noticed a piece of trim they forgot to install on my window. I took the truck back and told the owner who came out to look at it and he told me it probably flew off while I was driving and I know for a fact thats not what happened and they just never installed it. He lied and told me he would call me when a new one came in and they would put it on. It's been 6 months and I haven't heard from them and now it's going to cost me 300 dollars to get it replaced. I would never get my vehicle repaired at university collision. They are liars and tell you one thing and do another. Very poor business and the own takes no responsibility.
They did refund me 200 dollars but by the time I paid my late rental fees and deductible I was at over 800 dollars. I've thought about filing a small claims to get reimbursed some of this money that they lied to me about since I still have the text messages they sent me, but I haven't as of this date.
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April 2024 by Marley Nicholson
This is such a great shop. Patty, Tim, Frank and Patrick were super nice and helpful every time I needed them. The work was done quickly and looks brand new. Very impressed and happy I chose this shop for my repairs.
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March 2024 by Jay M.
Patrick and Patty are super nice people. Can't even tell my car was hit! Thanks y'all.
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February 2024 by John Lybarger
I had a great experience at University Collision. When I had questions about the process the owner took the time to talk with me and make sure I felt great about the work that was being done. Patti in the front office, the adjuster (whose name escapes me), and Frank were all fantastic. The paint looks beautiful and I’m really happy to have my car back so quickly.
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January 2024 by Z Ryan
If there has 0 Star option i will post 0. This place not reliable. Charge a lot but use the cheap parts. They suck
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January 2024 by Ryki Dong
They're finished my car repair which is on time and good but need to caution, cuz they're drove my car under repairing. My car mileage in is 10881 when i to get my car turn to 10978.there is almost 100 mileage different.
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December 2023 by James Sharp
They seem to do quality work. But...and I mean BUT...there were several issues along the way. Permit me to elaborate:We took my wife's 2020 Mazda CX-5 to them upon the recommendation of our insurance company. The car had right-front end damage from a parking lot accident. The shop contacted us to bring the vehicle in on October 8th, which we promptly did. I don't recall if we were expressly told that the car would be ready the following week. But I can state unequivocally that we were given no indication regarding what was to come.In mid-November, I phoned and spoke with the owner and I asked why the repairs were taking six weeks, not one. He explained to me that they were waiting on a part - the front bumper cover. The delay was due to a shortage on the part of Mazda. I never received a good response when I asked why we were told to bring the vehicle in if the shop did not have the required parts. To his credit, the owner gave me the name and phone number of the parts distributor in Jacksonville. I phoned them and asked about the parts shortage. They, in turn, referred me to Mazda.In mid-November, I was finally able to initiate a "case" with Mazda. This really has nothing to do with the body shop. It was a Mazda issue. But why am I, the end customer, dealing with the manufacturer, not the shop? We finally got our repaired Mazda back on December 6th.Again, the finished product looks good. So, no complaints there. But I still can't understand why we were asked to bring the car in if the parts weren't in-house first. It wasn't some obscure hidden part; it was the front bumper cover - the largest component and the most-obvious cosmetic piece. And why was it up to ME to shake the trees to obtain the part.The kicker came when it was time to pick up the vehicle: The lady in the office, Patty (very nice, by the way - the best part of the entire experience) informed me that debit/credit cards are subject to a 3% surcharge. I can accept that; many businesses do this. I didn't want to pay the $15 fee. Then Patty told me that they do not accept personal checks. That was the kicker. After all of this aggravation, I had to drive into Gainesville to hit the ATM at Bank of America to obtain $500 cash to cover my deductible. That really left a bad taste in my mouth.Hopefully, I won't need body work again any time soon. But if I do, I'll look for another shop.
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December 2023 by Brett “Sparky” D
They were a HUGE help by working with my insurance company and getting my vehicle back on the road. They went above and beyond. Thank you for the great experience.
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December 2023 by Jim S.
I'm not going to spend another hour writing out a detailed review. Go to Google if you're interested. In the meantime, three stars is all they're getting from me. The work appears to be very good. But way too many issues along the way.
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November 2023 by Jonathan Whiteacre
Fixed our work van very thoroughly and have treated my family and I well. Hit a deer recently and going to use them for fixing that when I get a chance to bring the car there.
