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March 2024 by J.F.
Customer service is at an all time low.
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March 2024 by juan salinas
During my mothers recent visit to the UPS Store, she encountered an incredibly disappointing situation involving an employee named Kristin. My mother, faced a distressing interaction when she simply asked where to place the return paperwork. Kristin's response was shockingly dismissive and unsympathetic: "That's yours, put your phone away and read the instructions; that's not my problem."While I am empathetic to the possibility that Kristin might have been having a difficult day, her conduct was entirely unbecoming of someone in a customer service role. Addressing basic inquiries with courtesy and helpfulness is fundamental in fostering positive customer experiences, and sadly, Kristin failed to meet even the most basic standards in this regard.This incident underscores a broader concern within the service industry. As automation increasingly encroaches on traditional job roles, exemplary customer service becomes increasingly crucial in distinguishing businesses. It is disheartening to witness behavior like Kristin's, which only serves to reinforce the need for automation over human interaction.Regrettably, instances like these contribute to the erosion of trust and satisfaction among customers. In today's competitive market, exceptional customer service is paramount to retaining clientele and maintaining a positive reputation. Employees like Kristin, who demonstrate a lack of understanding of their pivotal role in customer satisfaction, not only harm the reputation of the establishment but also hinder its success.I strongly urge the management of the UPS Store to address this matter promptly. It is essential to provide employees like Kristin with the necessary training and guidance to comprehend the significance of their role in shaping customer experiences positively. By fostering a culture of empathy and professionalism, the UPS Store can ensure that future interactions are characterized by respect, assistance, and customer centricity.In conclusion, Our experience at the UPS Store was marred by Kristin's unfortunate behavior. I hope that my feedback prompts management to reevaluate the training and support provided to their staff, ultimately resulting in a more positive and fulfilling customer experience for all who walk through the store's doors.
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February 2024 by Sherry Nobles
My trust in UPS and the great service your employee offered
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February 2024 by Nickie R.
This location was actually helpful. I went to the 34th street and 20th location in Gainesville, and they were not as helpful, and would not take my return, and wanted to charge me for one strip of tape to close the box. I came to my UPS store by my house, and they were exceptionally helpful. The one gentleman even told me how to get my return label because the other location messed up my return by creating but not taking my package. This location helped me figure out who to call, and how to get it done. And didn’t try and charge any extra fees for basic service. Top notch customer service here! Way to go guys!!
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February 2024 by Knope Bnope
Banks keep better hours than UPS. Hope you don’t have a job or else you prob won’t be able to make it during their open hour
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February 2024 by John Munson
Friendly, efficient, helpful
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February 2024 by Helen welsh
I just wanted to take a minute to recognize Emilee Graf. She is an outstanding employee with superb Customer service skills.I went yesterday to inquire for options for shipping to Germany.. Most were very expensive. She spent extensive time continuing to search until she found a reasonable rate.My husband and I went back today and she remembered me and was more than happy to assist me. There were multiple glitches in the process, but she kept on trying. She made multiple calls and did not give up. Unbelievable patience. There was only one other associate working and the line was out the door. She did not let that frustrate her.It ended up taking between 45-60 minutes, but she made it happen.You are fortunate to have such an outstanding employee. Please recognize her.Update: The package was to arrive in 7-21 business days and it arrived in less than 7!
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December 2023 by Donna Storer
Always great customer service. Even if there is a line it moves fast
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October 2023 by WhispersUnicorn
I drop packages here often and it’s always such a pleasant experience because of the young woman, Emily running the place. She’s incredible!!! She’s so helpful, knowledgeable and kind. She’s always completely alone and she never makes you feel rushed even with a lobby full of people. She diligently and kindly helps each person simultaneously. It’s so impressive.Today she helped a blind man through the shipping process of sending mail to his family in California. It was top notch service. I won’t ship from anywhere else because of her.
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September 2023 by jeff
These guys are all top notch. I met the entire crew and the owners. Very knowledgeable and helpful. Store is neat and clean and the vibe is good.
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August 2023 by Amanda Gudaitis
The woman at the counter was rude to everyone that asked a question. The store wanted charge $4 to print a shipping label for an Amazon package when the Amazon instructions clearly state that you can print a label and mail it yourself or bring it to a UPS store.
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July 2023 by Hannah Esther Katz
Truly exceptional (kind, fast) customer service from all 4 employees.
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July 2023 by Jerry Tombyll lll (Shooter1968)
Service has taken a nosedive here. Entire staff that I saw on a weekly basis is now gone like they all left or were replaced. Not good.
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May 2023 by Leah A
Never responded back to my print/laminate email. Called multiple times. No one ever answered. Had to take my business elsewhere.
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April 2023 by Derek Cummings
No problems except for the guy who purposely slammed/dropped my merchandise.
