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March 2025 by Kyann Wentz
I went into Verizon to upgrade my phone. Marco Santiago helped me and he was excellent. Marco went above and beyond to meet all my needs and had great customer service and was very professional . 10/10 would recommend!
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February 2025 by kelly douglas
After the death of my mother in law, I spoke with two customer service representatives and they were so condescending and unhelpful. I tried explaining that my husband presented the death certificate, paid the balance in full, and explained that we wanted to end her cell service but use the iPhone with a different provider. The rudest and unkind employees I have ever encountered. This is exactly why I’ve been a Straight Talk customer for over a decade. I will NEVER be a Verizon account member. I would give them zero stars if I could.
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February 2025 by Andrea Mills
Luis Hernandez is an excellent employee and is a tremendous asset to your company. He helped me today at verizon. He was very kind and extremely polite and professional. He needs a raise and a promotion for helping me. I have been to this location several times and all employees have been kind and helpful. Luis went above and beyond to help me today and his customer service skills were perfect. Thank you Luis. You are the best. Keep up the great work. I have been a loyal customer with Verizon for over 15 years and will stay with Verizon forever thanks to employees like Luis.
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February 2025 by Dr. Gil Brodach
My rep, Berg Antenor was courteous and efficient in helping me upgrade my phone and transfer data in what was a seamless experience. He is knowledgeable and customer friendly!
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January 2025 by kaylynn giron
I walked in to upgrade my phones. There was no greeting from 3 people who were just talking in the back corner of the store. Wasn’t until we walked in close to the service table when one of the workers decided to work. The guy that helped us had terrible customer service. He didn’t introduce himself, wasn’t welcoming just seemed like he was trying to just get the job done just to get back to playing on his phone. Nice store but not great customer service. He brought us one of the wrong phones, I pointed it out to the worker before confirming the phones. He grabbed my phone without asking to get into it. He wouldn’t help me take perks off my plan after I told him that I didn’t want it on there, instead he said I can do it myself. Not sure if I would come back to this location.
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December 2024 by Rhonda
Good service!
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December 2024 by Craig Morrison
Took my Apple iPhone in to troubleshoot the problem I’ve been experiencing in my phone, not recognizing my SIM card. Marco Santiago was a rockstar! He Diagnosedthe problem installed the new card and put me back into the marketplace!
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November 2024 by Faith R.
Austin gets my very highest recommendation for outstanding customer service. He has exceptional knowledge and experience with wireless technologies so he was able to answer my questions clearly and thoroughly. He also presented the pros and cons of various phones and plans so I could make the best decision for me. Austin is very courteous, worked through the transaction efficiently, and I am very satisfied with what I chose. I've been with Verizon for many years, and Austin is the best representative I've worked with, either in-person or online. Be sure to ask for Austin when you visit the Newberry Verizon store.
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October 2024 by His Wife
They don't offer cable for the home in my area. Great service though
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September 2024 by Alyssa Self
My boyfriend and I went in today to add a line and get a new phone. We had a great experience with Kelsey, she was quick and efficient! We were in and out in less than 2 hours. She made sure to go through everything with us and was very honest about the whole process. We highly recommend Kelsey!
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August 2024 by edgeCS
Some things never change ... in-store (dis)service still as bad as their wireless (non)service. Gotten multiple recommendations about Consumer Cellular. Need a new phone and it may be a good time to switch.
OP 6 yrs ago:The children staffing this store are as clueless and unhelpful as the ones at the store down on Archer. If you want real customer service, head up to Cellular Sales on NW 13th.
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August 2024 by Sheila Akers
They could be more friendly
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July 2024 by Debbie Spears
Just keep all.
Your numbers, all your pins on your
closed accounts.That way when they send you a bill for$0 .34 And yes, they will send you an email every month for that 34 cents for sure. So watch that because they don't need a determined amount. Any amount if you don't pay can be sent to collections. So heads up on canceled accounts and bills that come to you. I don't even know what I owe 34 cents for but I paid it just to get him off my back.
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June 2024 by Brandon Fouts
We’ve been with Verizon since before they absorbed Alltel and have been experiencing worse and worse customer service since then. KELSEY is the first Verizon representative that I’ve felt that has helped me in the last 4 years. It was such a relief for someone to explain everything to me about our family plan and upgraded us without increasing our bill. I was in the verge on moving to Cricket but her customer service prevented that. Thank you Kelsey.
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June 2024 by Joshua Privette
Lost my phone and when my new phone arrived I had an issue transferring my service. ESIM stuff or something. It was frustrating, but AJ walked through it with class and composure. Walked out with everything in order!
