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June 2024 by Brandon Fouts
We’ve been with Verizon since before they absorbed Alltel and have been experiencing worse and worse customer service since then. KELSEY is the first Verizon representative that I’ve felt that has helped me in the last 4 years. It was such a relief for someone to explain everything to me about our family plan and upgraded us without increasing our bill. I was in the verge on moving to Cricket but her customer service prevented that. Thank you Kelsey.
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June 2024 by Joshua Privette
Lost my phone and when my new phone arrived I had an issue transferring my service. ESIM stuff or something. It was frustrating, but AJ walked through it with class and composure. Walked out with everything in order!
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June 2024 by Noob “Noohgoat” Goat
Manager there was no help he was a taller white man with a beard completely disrespectful and of no help towards me. very condescending with unnecessary comments. Darker Bald man was very nice he made the experience a lot better but still walked out with nothing resolved.
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May 2024 by Claudia Hardy
I am grateful for the help of two patient and knowledgable customer service agents at this location: AJ and Dalton. They helped me port my Google Voice line over to Verizon and create a second phone line on my cell phone. It was a learning experience in patience for us all but I appreciate the great customer service and work ethic of these two employees! Tip - go online and make an appointment at the location, it's the best way to get quicker service.
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April 2024 by lyn bingham-cox
They assisted me. Solved the problem.
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January 2024 by Nicholas
The reason I give 3 stars instead of 5. Is the wifi an 5g home is good service where I live. The other reason is that I've been charged with activation fees on three devices that I paid for in store. A 49.99 phone the was shipped to my house on December 6 ended up at the store instead with a number already on it. They sent a 5g home wifi to cedar key an are charging me to pay 214.00 on it when my address is now in cedar key. I was told auto pay plus 5g home wifi an two phones would be 190 month till phones are paid off. I spent 200.00+ at the store for activation fees that never got dropped. A 49.99 phone they are charging my 300.00 for. I call at the beginning of January. Talked to Michael a lead representative. He said he fixed everything plus gave us 40.00 off because of 65+ discount. Auto was supposed to be the 4th of every month they hit my account on the 22th. After calling to make sure it still hit on the 22th instead of the 4th. I started service on the 4th of December. They are charging me for November 4th to December 4th. Why no one can say. Now my bill is 540.00 this month 272.00 more then last month. But my bill last month was 163.00 add them together is not making sense to me. I'm a elderly woman an it seems that they have had taking advantage of me because of this. Try an call the stores. Get put on hold till I get hung up on. Have no ride to make it to store or the corporate office to handle this situation. It's almost better to buy a 40.00 dollar dollar store phone for 40.00 a month unlimited text an calls then try an go through a well known company. It's ridiculous to say but it's seems like a better avenue to walk. Because if they can't call me an fix the bill an get it set at what I was told face to face an over the phone was my bill then they no good enough to have a business license. I've been lied to one to many times. So we'll see an update if they fix their mistakes made by them an their employees. Ok well in an update. Anyone with trouble to their account. *611 get to Kevin tech support. He is amazing an handled everything in less the 30min. An got me back to the amount that I was supposed to pay. He help drop 350.00+ off my bill. Very professional even when I loaded him down with information about the account in question. He knows his stuff an will use him again directly if needed help again. Thanks Kevin in tech support...
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January 2024 by Chase Pirtle
Did not have service for almost two days. No pre warning. I run a facility, where I could not communicate with volunteers, folks coming for tours, etc. cost me money, time, and potentially professional connections. Do not go with Verizon! Go with another company that actually cares about their customers.
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January 2024 by R and B RUNAWAYS
Went to see if we could change our phone plans to save some money. Waited for over an hour. Gave up and went to tmobile. Saved 50 plus 20 on netflix. So 70 per month. Good ridence verizon.
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December 2023 by Justin Wilkerson
Why have a sign-in process that involves two people sitting around chit chatting and strolling around the store. How about you help your customers instead of holding your desk. I'm finding a new carrier.
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November 2023 by Joseph Ward
I wanted to ask a couple of questions of an agent over the phone. However, the "automated" system was worthless and difficult to use. This experience is enough to make me switch carriers!!
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September 2023 by Kaitlin S.
If I could give zero stars I totally would, My mom and I needed help with a phone problem after talking to the call center for two plus hours we decided to go to the store since I have NEVER had issues with this store.. welp this past week they finally got us very very angry and disappointed. The lady who was "helping" us walked up to us and immediately had a nasty attitude! When I tried to make light of my terrible situation she continued to talk down to us and acted like we were dumb. She got my mom so upset and as we were walking out she just continued saying "well good luck with that"!!! Y'all need to do something about these employees, they are making a bad name for this company. Especially for this location, everyone I know does not go to this one they will travel to other locations.
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September 2023 by Katherine VanSusteren
I came in to trade in my phone and have my new one set up (I've never done it myself before.) The woman that helped me was unprofessional. The kicker is that she refused to take my old phone (it was a trade in, I have to send it back to Verizon or I'll have to pay for the phone in full) and then she told me to go recycle it in the mall.If I would've taken her advice, I would owe 800+ on my next bill.The customer service representative I had to reach out to is the only reason why I'm giving this store more than one star. Vet your associates better.
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September 2023 by Mark Williams
I bought an iPad Forney wife online and picked up in store. The young sales rep that helped us set it up was AMAZING. We're both in our mid 50s and this was our first ipad purchase. Linking everything with the watch and phone was more than I wanted to learn (android guy).
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June 2023 by James Walker
Why even have a sign in process, for someone to come out to help you, if the store already has people on the floor, not working, just chit chatting, who could come up to you and answer your questions.I wouldn't be upset, if you didn't have a silly sign in process just to speak to someone to ask a few questions. Which I ended up walking up the a random employee and asking them the questions I came in with anyway. So why did I have to sign in and wait?Also, teach your sales reps to have some haste and pep in their step.
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June 2023 by Mary Jones
Thank you so much Eric for your kindness, patience and grace in helping an older senior woman understand my new iPhone..your attention to detail was outstanding especially knowing that I have no tech skills..wishing you all the best!!
