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January 2024 by Nicholas
The reason I give 3 stars instead of 5. Is the wifi an 5g home is good service where I live. The other reason is that I've been charged with activation fees on three devices that I paid for in store. A 49.99 phone the was shipped to my house on December 6 ended up at the store instead with a number already on it. They sent a 5g home wifi to cedar key an are charging me to pay 214.00 on it when my address is now in cedar key. I was told auto pay plus 5g home wifi an two phones would be 190 month till phones are paid off. I spent 200.00+ at the store for activation fees that never got dropped. A 49.99 phone they are charging my 300.00 for. I call at the beginning of January. Talked to Michael a lead representative. He said he fixed everything plus gave us 40.00 off because of 65+ discount. Auto was supposed to be the 4th of every month they hit my account on the 22th. After calling to make sure it still hit on the 22th instead of the 4th. I started service on the 4th of December. They are charging me for November 4th to December 4th. Why no one can say. Now my bill is 540.00 this month 272.00 more then last month. But my bill last month was 163.00 add them together is not making sense to me. I'm a elderly woman an it seems that they have had taking advantage of me because of this. Try an call the stores. Get put on hold till I get hung up on. Have no ride to make it to store or the corporate office to handle this situation. It's almost better to buy a 40.00 dollar dollar store phone for 40.00 a month unlimited text an calls then try an go through a well known company. It's ridiculous to say but it's seems like a better avenue to walk. Because if they can't call me an fix the bill an get it set at what I was told face to face an over the phone was my bill then they no good enough to have a business license. I've been lied to one to many times. So we'll see an update if they fix their mistakes made by them an their employees. Ok well in an update. Anyone with trouble to their account. *611 get to Kevin tech support. He is amazing an handled everything in less the 30min. An got me back to the amount that I was supposed to pay. He help drop 350.00+ off my bill. Very professional even when I loaded him down with information about the account in question. He knows his stuff an will use him again directly if needed help again. Thanks Kevin in tech support...
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January 2024 by Chase Pirtle
Did not have service for almost two days. No pre warning. I run a facility, where I could not communicate with volunteers, folks coming for tours, etc. cost me money, time, and potentially professional connections. Do not go with Verizon! Go with another company that actually cares about their customers.
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January 2024 by R and B RUNAWAYS
Went to see if we could change our phone plans to save some money. Waited for over an hour. Gave up and went to tmobile. Saved 50 plus 20 on netflix. So 70 per month. Good ridence verizon.
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December 2023 by Justin Wilkerson
Why have a sign-in process that involves two people sitting around chit chatting and strolling around the store. How about you help your customers instead of holding your desk. I'm finding a new carrier.
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November 2023 by Joseph Ward
I wanted to ask a couple of questions of an agent over the phone. However, the "automated" system was worthless and difficult to use. This experience is enough to make me switch carriers!!
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September 2023 by Kaitlin S.
If I could give zero stars I totally would, My mom and I needed help with a phone problem after talking to the call center for two plus hours we decided to go to the store since I have NEVER had issues with this store.. welp this past week they finally got us very very angry and disappointed. The lady who was "helping" us walked up to us and immediately had a nasty attitude! When I tried to make light of my terrible situation she continued to talk down to us and acted like we were dumb. She got my mom so upset and as we were walking out she just continued saying "well good luck with that"!!! Y'all need to do something about these employees, they are making a bad name for this company. Especially for this location, everyone I know does not go to this one they will travel to other locations.
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September 2023 by Katherine VanSusteren
I came in to trade in my phone and have my new one set up (I've never done it myself before.) The woman that helped me was unprofessional. The kicker is that she refused to take my old phone (it was a trade in, I have to send it back to Verizon or I'll have to pay for the phone in full) and then she told me to go recycle it in the mall.If I would've taken her advice, I would owe 800+ on my next bill.The customer service representative I had to reach out to is the only reason why I'm giving this store more than one star. Vet your associates better.
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September 2023 by Mark Williams
I bought an iPad Forney wife online and picked up in store. The young sales rep that helped us set it up was AMAZING. We're both in our mid 50s and this was our first ipad purchase. Linking everything with the watch and phone was more than I wanted to learn (android guy).
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June 2023 by James Walker
Why even have a sign in process, for someone to come out to help you, if the store already has people on the floor, not working, just chit chatting, who could come up to you and answer your questions.I wouldn't be upset, if you didn't have a silly sign in process just to speak to someone to ask a few questions. Which I ended up walking up the a random employee and asking them the questions I came in with anyway. So why did I have to sign in and wait?Also, teach your sales reps to have some haste and pep in their step.
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May 2023 by Amp Witherspoon
I’m a little lost on why my grandma info was connected to a brand new I phone and AirPods her email address was connected instead of mine would love answers thank you
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March 2023 by julie Merlino
The staff was very knowledgeable and helpful. My experience was excellent.
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February 2023 by Ms. Kitty
Update: walked in, was totally ignored for 6 minutes by 4 reps (2 of whom weren’t assisting customers), walked out without even eye contact. Waaaay different experience, same store. changed 5? to 3?.Original review: Walked in, was greeted and helped immediately. The fellow who helped me - I think he may have been the manager - replaced my screen protector in a jiffy. On top of that, it’s the best job of placement I’ve ever had!Thanks Verizon Man ?
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January 2023 by Susan Palmer Ansorg
Do not go to this Verizon if you can help it!! Overall bad experience. Came in the morning to a 45 minutes wait to see a representative. Scheduled an appointment to come back later at 3pm. Arrived at 2:50 pm. Did not get to a representative until 315pm. Once with the representative, he was generally helpful and efficient. He is the reason for the two stars. I would actually give Daniel by himself, 4 stars. He did forget to give us the envelope to send back the trade in phone. Had to call Verizon to get one sent to my home. The worst part of it was the Manager. She was incredibly rude and condescending to me when I expressed my frustration at having to enter the store a 4th time when my phone was not completely updated. A service that I paid extra to have completed and returned to the store a third time to pick up my phone. I will never go back into that store again. Horribly understaffed and I don't need to be treated rudely and as if I am bothering them when I just paid them over $300. I own my own business and would never have treated a customer that way.
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December 2022 by Mercedes Mckenzie
Milton listened to all my concerns, and he was very friendly. He looked at my account to help lower my bill
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November 2022 by Jerry Thomas
Very poor service friend went in to purchas new ph was there over 1.5 hrs got home pixil 7 dose not work at all so have to go a store, person who waited on her left after 1.5 hrs saying he had a conference call the Manger just handed her the ph and said they were done never even got a receipt realy poor service
