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March 2024 by JD Blair
If this is the "New" Wendy's Big Bacon Classic, then they are going out of business.1 Fry's were hot, crisp, had No flavor, and chewed like cardboard.2 drink was Fine3. The "Big Bacon Classic"The first attempt came with no Bacon, the counter staff quickly corrected that. Second attempt came, and is the size of a JR Whopper.Bacon chewed like leather, bun was oily, burger was typical Wendy's, lettuce was fresh, Tomato was , , ,not quite Red. The rest was not worth commenting on.
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March 2024 by Elizabeth sauerman
while sitting in here watching after ordering my food the french fries are cold the chicken nuggets were cold they just stuck them in and reheated them watching the staff they just take and go in and outside no washing of their hands management don't care they wipe their hands on their nose on their hands and stuff and do not wash your hands this is disgusting we'll never come back
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February 2024 by Andrews corner
Customer service is terrible there. They advertise that they're open at 6:30am but don't have the inside open until 10:00am. When I asked about being served at the window, I was told yes on the phone, but denied service when I got there. The lady in the drive-through was very rude, and when I asked for a corporate number, she slammed the window on me. Definitely don't go there for breakfast if you don't have a car. You won't get served.
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February 2024 by Olivia Donovan
They got half of our food wrong and when we came back to get the rest of the food they did not offer to give us all new food even after I told them it had been 30 min since we got all the way home and our food was cold now.
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February 2024 by Kevin Sumner
Could use some people that care about the job along with keeping it clean and stocked with things customers need. Such as paper towels at the sink, ketchup,ect.
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December 2023 by Jennifer P
Truth be told, I have no idea how the food is, because that would require that they open the door! How can it be 8:30 in the morning and you all want to stay closed to walk-ins?!
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December 2023 by Michael Howard
This was a very positive experience.The counter person who took my order was upbeat and friendly making this an exceptional service experience.I ordered a bigie bag and the food was fresh and served at the correct temperature.I had the double stack no mustard or cheese and 4 chicken nuggets and French fries and a drink ? it was busy but the order was completed quickly and was delicious.I wish I had asked the counter person his name so I could mention him in this review.Bottom line this was a good lunch experience for me.Parking: Enough parking on the street.Gainesville is kinda strange layout.
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December 2023 by Robert Jernigan
Went to use men's bathroom. It was occupied. When person exited bathroom he was an employee. I entered the bathroom and when I went to get soap from the dispenser the dispenser had been removed and there was no soap. It's obvious that the employee did not wash his hands before going back into the kitchen. I decided I didn't want to eat there knowing that the men employees weren't washing their hands. This being a fairly new establishment you would think they would keep their soap dispenser in operation.
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December 2023 by adrianna C
I ordered a chicken nacho sandwich and got charged for a double nacho burger . I tell them and then I get home and my sandwhich is on regular bun not the one it’s supposed to get, and missing the crunchy toppings. Very disappointed.not really worth the price. This is the third time I’ve had a mess up
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December 2023 by Alli Strand
Rude. They always “close early” just because they want to. I mobile ordered several times two hours, an hour, and a half hour before the time posted on the doors that they close and they’re just sitting in there. They won’t make your order and act like they never received it.
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December 2023 by Laura Rutan
A new Wendys is a good thing. The window girl was fun and charming, seemingly happy too. This is how it starts! For fast food, Wendy's is pretty good.
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October 2023 by Bryant S.
Really bad music, I'm sure it's 'in' with the under 25 crowd, but to me it's obnoxious. Guess I'm getting to be an old, cranky man. LolThe chicken was very dry and chewy. The fries had no salt that I could perceive.The counter staff are friendly, except for one yelling at the other across the dining room. Not professional.
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October 2023 by Joe Lopez
Everytime I order something they give me the wrong thing. Happening too much lately. People aren't listening to the orders in the drive
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September 2023 by Tyler Catron
Wow was so pleased with this Wendy’s! The person working the window took my order in the most polite way possible and seemed really genuine. Got the food very fast and everything was hot and fresh. Best experience I’ve had with fast food in Gainesville since I moved here 4 years ago.
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September 2023 by Jamie James
I know customer service has gone downhill since Covid but this place takes the cake. Went to the drive thru speaker & the lady who took the order would say “is that it” with a rude tone after we ordered an item (we ordered 3 things). The sign in the first window said to pull ahead - we did & then a guy sticks his head out the first window after we’re waiting at the 2nd window & yells that we didn’t stop there and we need to pay him. The girl at the food window tells us she can’t take our payment and we have to go back to him. We go back to his window - point out the sign & he never even apologizes. He doesn’t even say 2 words but pulls the sign out of his window.Get to the next window & they didn’t have a receipt - told us they couldn’t give us one and we could go back through the line - the girl refused to ask anyone or walk the 10 feet back to the cashier to see if he even could.
