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March 2024 by Robert Horton
Dwayne was very helpful ?
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February 2024 by Calvin Williams
Jennifer was Awesome! She worked with me and help me pick out a Beautiful watch for my wife. My wife loves it! Thank you for your awesome customer service!
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February 2024 by Matthew Aria
Claudette is the best jewelry sales representative ever! Thoroughly knowledgeable in her craft, goes above and beyond to be helpful, makes sure you are satisfied with your choice in band rather than pushing product.
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February 2024 by R W
Jennifer Barron was amazing. Went above and beyond what we could have ever expected. We will be back again and again
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February 2024 by Cody Wester
Love coming Zales! Mary & Jennifer are so pleasant, kind, & helpful when assisting us finding rings. Not only are they knowledgeable, but they always greet you with a smile & have a positive attitude each time we come in. If you want a ring with impeccable customer service come to the Gainesville Zales where they do more than just sales, but build relationships with their customers. God bless y’all!
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January 2024 by Jesely Otero
Husband took me for my birthday to Zales in Gainsville's, had the honor to have Claudette attend to us. She was absolutely amazing. She was helpful and patient with my husband, my 4 kids and myself since I could not make my mind up on a Necklace. She listened to what I wanted and was looking for and gave me many options to see. Finally we made a decision and got two necklace with a pendent at a great price. She also cleaned all my rings! Thank you Claudette for the great customer service, hard to find now a days.Inside joke with only Claudette will get-Hope you always get to keep your tooth brush at home. Lol ?
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January 2024 by Lesa W
Went in to browse for Christmas and the sales lady was extremely helpful and polite unlike some of the other Zales I have been too. I used to buy jewelry alot from this company
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December 2023 by Miguel Visbal
Dwayne helped me out in looking for a bracelet for my girlfriend. He was extremely nice and personable and I always go to Zales first before the other jewelers
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December 2023 by Nikku Ernst
Maryann is amazing! We took my ring in for a different problem but when it came back, she was so observant that she noticed it was missing a stone. She immediately sent it back and called us to let us know that she couldn't give us a ring that she wasn't proud to give out based on its quality. When it came back, the ring was even more beautiful then we we purchased it. Thank you Maryanne!
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December 2023 by Ruby D
My boyfriend and I went to this Zales earlier this year to look for potential engagement rings. Z helped us that time and we never felt pressured and he was very friendly and informative. Fast forward to now, my boyfriend needs me to pick out a ring ?. So I figured I’d check out IDC (international diamond company) to see if they had anything different. What I found was a different vibe. I mentioned we were looking for lab created rings and she just became wide eyed and told me they weren’t real and that they’d depreciate in value and nothing is like a real diamond (I’m not bashing on anyone who chose a genuine diamond, we just wanted a lab one). She immediately shut it down and after that the rest of the experience wasn’t genuine. If I gave her an idea of what I wanted, she’d go for a more flashy version of it. So I politely said thank you and saved the information she gave me. I got in my car and went straight back to Zales. Jennifer helped me this time and just like with Z, it was a chill and pleasant experience. She really listened to what I liked, answered all my questions honestly, and gave me reassurance with their protection plans. I’m happy to say that I told my boyfriend which ring I’ve decided on for him to get at Zales. Thanks again Jennifer for all of your help!
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December 2023 by Tifinie Rutherford
Not happy! Got engaged 6/10/23. Took the wedding set in to be sized and engraved, was told it would be back in 3 weeks. Did not get the set back until 5 weeks later. Had it back for a short period of time before a stone fell out of the engagement ring. Once again, took it to the store, was told due to the fact I just got them back, they would put a rush order on it. Was told then it would be a week, and that time I got it back 3 weeks later. After leaving the store and getting home, I noticed the ring felt different. Thought maybe my hands were going thru being swollen and not swollen or something. After wearing it to work that night, the ring seemed big. So I started looking at it. The engraving I had put on it the first time was no longer there. I stopped at another jewelry store and had them check the size for me and it was bigger than the ring I dropped off. So I call yet again and explain the issue about it and my concerns. The woman I spoke with, said to give them one more chance to get it right. Being so close to my wedding day I wasnt taking the chance of taking my rings in until after my wedding. So again I now take my rings in for a third time. For sizing, engraving. Was told it would be two weeks. Called a few days before the two weeks was up and I was told it would be in the on the date I was told or two days after that. Pushing 3 weeks again and still have heard nothing. The link to check the process is not even accurate. The ring was given to me 5 months ago, it's been out of my possession for 2 and 1/2 months of that 5. This is ridiculous!
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December 2023 by James McDaniel
The customer service at That Zales is amazing Mary Ann and Jennifer sometimes Juan when he is at work. Know what they are talking about listen and make affordable choices for you. This store has the utmost respect and great customer service.
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October 2023 by Alex Guzman
Top notch and super friendly.If it was anyone else we would turn back and leave just to come in when only they work.Customer service is off the roof. Not exaggerating. Don't believe I will have customer service like this for the rest of my life. That's how good they are.
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October 2023 by Rebecca Conner
Had my ring sized, it came back beautiful as always! The associate cleaned my other rings and was super helpful with answering all my questions about future purchases.. 5 stars
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October 2023 by Teresa Haack
Bought my wedding set at the store in Ocala,Fl 11years ago. A couple of years ago I went into that store to have my rings inspected. They had issues finding my account so I was frustrated. The manager basically to me to pound sand. He was very rude and disrespectful. Since then I drive 35 miles to have my rings inspected at this store. Everyone there has been nothing but courteous, respectful and helpful. I will continue to make the drive.
