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November 2023 by Lauren brichner
The acrylic they used lifted less than 24 hours so i put my own glue. I work all week 2 jobs so i didn’t have time to come in till today. It’s still lifted after the glue. And i went in with my receipt asking for them to soak it all off, and a refund. They refused and said they would just fix it and they don’t do refunds so i walked out. You guys are terrible customer service. All i wanted was a refund and for my acrylic to be soaked off altogether. They weren’t having it at all. I am a repeat customer too so i thought I’d get treated better than this.Service: Nail art
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April 2023 by Ella Ackerman
I love this salon. I’ve been going here for about a year now after discovering it. I don’t have to worry about which person I get as they all do a great job. I get acrylic nails and the gel stays put every time until my next appointment. I usually do walk-in and have no wait. The salon is very large and atmosphere is nice.
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February 2023 by Jillian D.
I have been 3 times now (each time with an appointment), and I am not impressed and rather disappointed. First time I was very specific about the shape that I wanted, round or almond, and she started to make nails square and I tried get her to correct this but many nails shape was already messed up because I keep natural short nails. I went back the 2nd time because the technique for the color (ombré French dip manicure) was outstanding. The 2nd time I went was to remove the dip and do a regular manicure. The problem that day was I felt very rushed and my nails were completely cracked and chipping within a day or two, I know regular manicures don't last long, but literally started to crack within 24hrs and chipping within 48hrs. I decided to give one more shot, a 3rd visit which was a pedicure which I went to yesterday. It is the beginning of my birthday so I upgraded my experience, to a $50 pedicure! I was supposed to have 8 minutes of scrub massage and 10 minutes of lotion massage...well I got 6-7 minutes of scrub massage and 3-4 minutes of lotion massage. I said something as she stopped the lotion massage and started the hot towel and she pointed to a timer she was running which said 15 minutes and change and said we're supposed to get 15 minutes of the two combined (well 8 and 10 minutes is 18 minutes not 15 minutes). So then she added another 2, maybe 3 minutes of massage with oil because I said something. But here is what I noticed, she started the timer before she started the scrub, included in that time was her rinsing the scrub off off my legs, washing her hands between the scrub and the lotion and helping me to get the chair massage to start again because it wasn't working, then also included the time between the lotion and getting hot towels. And when I said something she tried to shame me for sticking up for myself. I'm so disappointed and was a really shitty experience and bad beginning to my birthday weekend.
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February 2023 by Lilly B.
Have been going here for a few months now, got my nails done three times by them. Each time more expensive than the last for the same exact service, a full set. This last time was my last visiting as my nails popped off after not even a week and this was the most expensive set they charged me for.
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January 2023 by judi c
This place is friendly and efficientI got there @ 6.... they close @ 7I forgot how long it takes..They stay open 15 min til i qas good to go.....Ill NEVER. DO THAT AGAIN !I tipped accordingly for their effort + kindness
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January 2023 by stephanie vazquez
I love coming here but be careful who you ask for. It’s either a big hit or a big miss of who does your nails. After this time though, I’m done. I got someone for my pedicure who I really like but my manicure was horrible. I wanted the tip of my nails got but she then filed them way too short when I said I didn’t want them too short and the when I told her the shape, she filed them way to low again. Plus the shape she started, wasn’t good at all and was different on the first three nails. When she put the two tips that I needed, she used way too much glue. Their was dry glue on my nails that once I was fully done, I still had to ask the second nail technician to please help remove it. She did one hand when I requested someone else. (I had got my nails done before with her and didn’t like them so I didnt want that to happen again) once the other person came, while filing, she cut me deep with the file. The color I got is what I wanted, but the quality is horrible. Out of maybe like 10 technicians, 4 are good. I’ll be trying else where now.
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January 2023 by jacqueline rees
Not the best experience. Paid $50 for a pedicure and the technician didn’t even massage the bottom of my feet and used one hot towel for both of my legs which was odd. The lady beside got two towels on her legs. Rushed, in and out kind of feeling. If they get busy while your being serviced the goal is to get you out as soon as possible so not a relaxing feeling at all.
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December 2022 by shannon tomsa
Very unprofessional at this salon. My daughter looks very young and I guess because they thought she was just a teenager they could treat her however. They put acrylics on in less than 20 minutes.Every other minute the lady would answer her phone and be very mean to my daughter. They were uneven and the French tips were different on every nail. Polish was on her skin that she did not clean off. I called and let them know and all Diana could say is she’s sorry and they are short staffed. Not my problem. One customer at a time and make sure they are happy. The woman kept getting upset because my daughter did not like the color she chose. Just a very bad overall experience. Then she had nerve to sit there and intimidate my daughter so she would add a tip.
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December 2022 by Laura D.
I've been here three times and have left happy every time. Salon is clean and the staff is friendly. No complaints! They always offer you something to drink which is nice.
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December 2022 by Mary Thompson
Wonderful experience!!! Greeted and sat immediately. Offer refreshing drink upon arrival. Super cute candy cane design! They did a better job than what I requested!!! They excelled my expectations-and if you read my other reviews, I'm hard to please. They did incredible!!!Services: Foot massages
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November 2022 by Gabrielle s
I went to this location last Saturday and they were all so wonderful! The front counter gentleman was so kind and offered me water while I waited. They were very busy which to me is a good sign! The interior was very clean and my nails came out really nice. The lady that did my nails took her time and did a great job!Service: Gel manicures
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October 2022 by Valerie C.
Last couple of pedicures are finished in less than 30 minutes. Price has gone up and service down. May look for a better place.
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October 2022 by Mimi Dunn
My Manicure and Pedicure was done by Phoebe ( I may have spelled her name wrong! Sorry). She was fantastic! I explained to her what I wanted and she did not disappoint. She’s so easy to speak with and very attentive to your needs. She does a great job all around. I would recommend her and I already have another appointment scheduled with her.I would also like to say, this place is very clean and they use a system called Contego. This is one of the most sanitary systems to use and I feel comfortable with getting my nails services here.Services: Foot massages
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October 2022 by M K.
I have had a great experience each time I've gone to Polished. I have received services from Nancy (pedicure) and Jonathan (pedicure, dip manicure), and a few other staff whose names I have unfortunately forgotten! I try to call ahead or make an appointment; on the times I've gone as a walk-in, I have been surprised at how quickly I am served. The staff is professional and skilled, the salon is clean and organized, and I always leave feeling relaxed and treated.
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October 2022 by Lauren Varga
This is a great nail place that’s big & clean.I love that they offer mani / pedi at the same time, if needed. Everyone is friendly.
