Verizon provides cellular service and device sales through stores like the Greenacres location. Customers report a mix of experiences. Some describe significant difficulties, such as spending days unresolved on the phone with multiple agents. Others cite long-term loyalty, with one customer staying for over 22 years due to positive store experiences. Many reviews highlight exceptional in-person service from specific wireless sales consultants. These agents are repeatedly described as amazing, knowledgeable, articulate, professional, courteous, and efficient. They provide help with upgrades, plan changes, phone trade-ins for credit, and explain exclusive services like lifetime phone case replacements. Their expertise in solving problems quickly and delivering a smooth, satisfying experience is noted. Multiple customers state these individuals are an asset to the company, making the personal store experience highly recommended and a reason to continue with Verizon.
I showed up with a problem but I was treated very well, they fixed the problem and I felt that they were really concerned with my satisfaction and I was.
January 2026
SALUTE!!! To Ms. Maria. She's really amazing. No glitch at any angle. She helped a tremendous kind of customer service with my Nanny (Lady Carol T. Wolowitz). Specifically this branch of Verizon at Lake Worth is highly recommended. Keep it up to all the staff specially the manager...
January 2026
Had a very nice experience buying a new phone with Erick Lopez. Made us very comfortable and explained everything very clearly and transparently. Very fine and personable young man
