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February 2024 by William Dodson
Nice to have a post on town....but....drop box is on the highway, weird place to stop. Don't go at rush hour as getting out is a pain going east. Go at non rush hours.
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December 2023 by J Spears
I have a few issues:First, Our "neighborhood mailbox" has been "out of order" since the first part of October. I've been told it's a issue with the door sticking so the carriers cannot open to place the neighborhood's mail in the boxes...unless the carrier happens to be strong enough to jerk it open, sometimes. They say a work order was put in back in October but from what I understand there is only 1 person in the region who can repair those mailboxes and I guess they are too busy to make it out here. So we all have to go to the post office to pick up are mail. The parking lot is too small and as Christmas approaches it is packed. I've waited in line for over 20 minutes some days to pick up mail or be told there is no mail for my address.Secondly, the specific carrier to our neighborhood does not always sort the mail, so at times we receive each others mail. On a particular occasion I went to the post office 5 times within 2 week period to be told "No mail for your address." on my 6th visit I asked about mail and stated I know there as to be some somewhere. The young girl in the front went in the back and returned later with a pile of mail. She has stated on many occasions that "my carrier" does not sort the mail for that neighborhood box most of the time and that she at times puts the mail in other places so they have to hunt it down.Thirdly, when I called customer service one of the suggestions they gave was to see about placing a box at my driveway, which I would love to do. When I went into the office in Groveland and asked about that they said it was not allowed. I asked about a "free" temporary box in the post office until this can be fixed and was told no.How long does it take to fix a door? How much does an employee have to not do their job correctly before there are consequences?This is just getting ridiculous and unsecure when others get your mail and you theirs.
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December 2023 by Eric Butterworth
The staff were incredibly helpful in our hour of needThank you from myself and MrsI would recommend this office with 5 stars
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December 2023 by Jason V
By far the most pathetic post office in the state. Does anyone else get their mail at 9-930pm? Basically that’s the next day. Today’s mail will arrive tomorrow. We need more people delivering mail in groveland fl like years ago. wth!
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November 2023 by Spencer Scott
Place is horrible worst post office I’ve ever had to deal with and someone steals in there if not then the whole staff is apart of it and someone needs to look into it.
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October 2023 by P Nussbaumer
If I could give less than 1 star, I would. The girl at the front today, 10/21/23 @10:50 am is the rudest person I have encountered. She offered nothing helpful for my issue, only sarcastic answers that she had ready before I could finish my question. Absolutely ridiculous! Why is this the norm here in Groveland?
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October 2023 by Shanti Ruiz (Shanti)
They allowed my $115 package to get stolen. USPS broke the mailbox with the wrong key and left my package in there. When I went to the post office to see if they kept it there bc the lock is broken, they said they don’t have it and they have to ask the carrier. I asked it they can call them and they said we don’t keep employee phone numbers.
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August 2023 by Victoria Motes
Sarah Sarah Sarah. She is absolutely amazing. She has been attentive and polite and so easy to talk to. She has been patient with anything I have asked or had any questions about. She is informative and has been trying to help me with anything i have needed.. Definitely recommend talking to her!
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June 2023 by Toby Lane
Complain to the office of inspector General and consumer affairs. Don't waste time filing online form. This goes above the postmaster and will get issues addressed.
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February 2023 by Shannon Anderson
They are too lazy to answer the phone. They signed for a check and then just filed it in the junk under the counter.Second time they are returning my mail instead of forwarding it. I have put in the forwarding request twice.They don't care.
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November 2022 by Maria Perez
This is ridiculous! I've been calling for the past 3 hours on my phone as well as my husband's phone. It rings for about 1 minute then hangs up. Smh....they need more ppl to pick up calls cuz this is ridiculous
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May 2022 by Glenn Rubin
It's tough to defend the post office.Customer :"Here is an address (printed on paper) can you mail these pieces of paper to this address in this envelope?"Postal worker: "No, write it in 2 different spots on the mailer and go back in line every time because I'll only tell you one missed spot per time."Postal worker proceeds to type in my address from original sheet I gave and puts label over all the spots I hand wrote.Drives me nuts. It's not like I'm asking to assemble a package or even tape anything...
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March 2022 by HopelessRomantic Bori
They’re not delivering my mail due to the mailbox is “blocked” ? Straight out lies. We live in a community that has parking issues , the car is parked in front of the house but is not blocking the mailbox , there’s plenty of space for them to deliver it and they decide not to. I called and complained and the person that called me back which I’m guessing is a “supervisor “ just defend the lazy mail carrier , I told him take a picture and call me back because I assure you the mailbox is not block. Then I asked him , ok so that’s your excuse for that, so what happens when I received a notice saying sorry we missed you and packages are not deliver to my home , I’m home all day and they never attempted to leave my package when it’s needed to be sign. I guess been lazy it’s another excuse they have and because it’s convenience for them not to get out their little car and knock on my door.
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February 2022 by PBX5150
I would rather trust my parcels with Amazon or even Casey Anthony before I would trust the employees at this Office! Today was let’s stuff a package into the mailbox instead of getting out because it’s rainy, and keep jamming it in dislodging it from the post, and then cram the mail and letters in there as well! It’s all good though we have it all on security camera!!
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November 2021 by Cheryl Stamper
Typical government agency! Rude staff! Can't even shut up and listen! Blames supervisor for holding our mail. We had a confirmation number the the USPS gave us, but it doesn't exist! Really! We have lived in Florida for 11 years and have had numerous problems with delivery! We have had our mail held and then they deliver it to the wrong mailbox!!! Never had a problem with USPS until we moved to Florida!