Internet Service Providers in Gulf Breeze, FL

“Verizon/Russell CellularI would like to share some information about a situation that began as a nightmare of events, but was turned around in a very positive way.I’ve been a customer of Verizon for many years. I needed to upgrade my phone due to issues. I was having difficulty receiving information I needed from Verizon’s main customer support line, so looked for a local office I could speak to. I ended up with Russell Cellular an Authorized Dealer in Gulf Breeze.I had been given misinformation over the phone that eventually created many problems over the next couple of months and with my bill.Adam Freedman, the manger in Gulf Breeze was fantastic from the moment I walked in the store. Throughout the event he did what he could to help.After trying to get things rectified with both Verizon and Russell Cellular, and eventually reaching a very unkind and rude employee that told me there was nothing I could do, I was ready to cancel my account and go elsewhere.However, once Jeven Russell, the President of Russell Cellular, learned of the numerous incidents, he and other employees worked to correct the situation and verify I was satisfied.I was also concerned about other customers being treated the way I was. I was assured measures were being taken to hopefully prevent such incidents from occurring in the future.I have chosen to remain a customer with both Verizon and Russell Cellular due to these actions. I can not thank Jeven Russell, Rhiannon, and Adam Freedman enough for actually caring about “Customer Service”, something very hard to find today! I hope to continue being a customer for many years to come!??”

“Always excellent service when you go in person to the office on Nantahala Beach Rd in Gulf Breeze rather than trying to call and get someone far away. Most recently, there was a mistake on my bill which resulted in a significant rate increase. The other day, I walked into the office and was given a prompt, friendly greeting at the by Farrah. She was very professional and took care of the problem in an instant. It is so nice to be taken care of by a courteous and knowledgeable person.”