This Verizon location, an authorized dealer operated by Russell Cellular, is under new management with all new staff. The store offers cell phones, wireless plans, and accessories. Reviews highlight a mix of experiences, with some customers initially facing issues like misinformation and billing problems. However, these situations were positively turned around by dedicated staff. The team is described as honest about bills and committed to walking customers through every step. Specific employees, including the manager, are noted for being fantastic, friendly, and helpful, spending significant time on the phone with Verizon representatives to resolve account problems on the customer's behalf. Staff are praised for actually caring about customer service and the specific things customers need their phones to do, not just making a sale. After intervention from leadership to correct problems, customers have chosen to remain with both Verizon and Russell Cellular, citing excellent service and a hope to continue for many years. The store is highly recommended by customers who were helped tremendously.
