The AT&T Store in Haines City offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need. This includes prepaid phone plans with no contract and unlimited data plans that come with nationwide 5G service at no extra cost. Customer experiences at this location vary significantly. Several reviews describe service as terrible when certain staff are present, noting problems like incorrect information transfer and a lack of helpful questions. Multiple customers report a 50/50 experience, being happy with the results about half the time and debating whether to stay with AT&T the other half. However, other visits receive high praise, with customers thanking specific staff members who are described as professional, excellent, patient, and very helpful. These employees are noted for going above and beyond, explaining everything in detail, and being welcoming, which resolves issues and creates loyal customers.
Carlies was very kind and knowledgeable. She provided a lot of helpful information and helped clear up all my questions and concerns. I’ve been there twice, and I always ask for her. Excellent customer service!
May 2026
Alex and manny are top tier workers there and they are funny. 10 out of 10
July 2024
Mr Josh (mgr) was very pleasant and knowledgeable of the products and his willingness to find a solution to my problem was phenomenal! He was very polite and from start to finish he explained step by step what he was going to do and what options I had before making a decision. Thank you Josh!
