Car Rental near Haines City, FL

“Every time that I have been there, I am greeted professionally with a smile. They listen to your needs and have went above & beyond with customer care. And the environment is not only friendly, but also very clean.”

“Kevin was a God send. I was involved in a crash and was on phone with insurance company while trying to figure out the rental. He made the process seamless from start to finish and got me and my fiancé out the door in a suitable rental for our needs. He was open and friendly to explore all of our options and patient enough to allow me to finish with insurance and decide on a vehicle. Thank you Kevin and Enterprise for saving the day!!”

“Sury and Culer were amazing customer service reps getting me into my rental car while my car is in the repair shop. I cannot say enough good things about these two young women and their professionalism and leadership as a senior citizen. I was not aware of all the high-tech in a new car, and Kyla gladly showed me everything about the car I was rented. Sury spoke to me the day before and got everything set up and reserved for me and was very kind and helpful. When I showed up at the office the next day both of the girls walked me through the steps and helped me get on the road. Good customer service is hard to find these days in our society and I want their supervisor to know how blessed he or she is to have such awesome employees on their team! Keep up the good work ladies! Kudos to both of you and thank you so much!!!! Dr. Eve Woods”

“My review is based on a whole month of customer service. I am a local resident & rent from Avis/Budget regularly.Since August and especially after Labor Day prices have gone down a lot. At the beginning of the vehicle's inventory has gone up. Winter Haven is in the slow tourist season this makes for higher supply and low demand on vehicles.The lower cost is allowing me to rent more frequently in the weekends.On the Saturday mornings after 11 it's one of the busiest hours and 2 rental agents. Which is sufficient. It's always going to be a wait during the busiest days.On one Saturday morning my reservation was made on line the far the same day. So when I came in I still got a car for the weekend as a walk-in with no reservation. This weekend I got a free upgrade to a Hyundai Santa Fe SUV from a standard Corolla. A few weeks I got the $15.00 fuel charge because the Nissan Rogue has a stupid fuel gauge. My fuel nozzle shut off twice indicating a full tank. I told my agent about the issue on the return. I wasn't mad about for me the free upgrade was world of a price difference.Avis/Budget 2 years ago in September told me get a credit card. This was a life changing event. I did in Feb 2022. The rental car market didn't get better. The selection has improved so much.As for the inside office it isn't dirty it's old white tile flooring with a counter and a couple of chairs. Look your there to get in and out that's all it's for. Your not at an airport with fancy interior designs.I knew my review is long read this. I think the credit score is 670 to rent a vehicle here on a debit card. They can tell you what the actual number is. Also bring your insurance card or use a digital copy. No proof of auto insurance means they will add Supplemental Liability which $15.87.”

“Omg this is the best car rental place I have been to ! A girl named Jessica helped me and she went out of her way to make sure I got what I was looking for in a car, fast friendly service, I believe Jessica needs a raise! Going above and beyond to make sure I was a happy customer.thank you Avis!!”

“Let me start of by saying we were in need of a large suv to pickup family from the airport came here on a Saturday to pick up a large suv but was told it was not available but offer to give us a very nice 2023 Jeep grand Cherokee l 3 rows very nice and luxurious and gave us a great deal we couldn’t say no and keep in mind this our first time renting from hertz and will definitely be back soon for all my needs anyone plesse don’t let the comments fool you guys because I came and was impress with top quality service and helpful and honest these guys are”