Publix Super Market at Haines City Mall is generally regarded as a clean, well-lit, and friendly place to shop. Many customers describe it as their number one place, praising the fantastic, friendly, and helpful employees. The store is noted for being immaculately clean, well-stocked, and handicap friendly, with clean restrooms. Shoppers highlight the high quality and freshness of the food, especially the meats, produce, deli, and bakery items, considering the overall experience well worth the price. Specific signature items like the subs, chicken, and bakery cakes are frequently called the best. However, the store has recently faced significant criticism for service failures in its prepared order departments. One customer reported major issues with two separate large orders. A bakery order for cakes resulted in misshapen products that did not meet normal standards, with one cake lacking promised filling and having overly thick icing. A large deli order for a fried chicken meal was misplaced, causing a wait of over an hour, and the provided sides were grossly insufficient for the number of people. While the store manager addressed these complaints with refunds and an apology, noting that such problems were not the norm for a business that usually provides exceptional service, the incidents were deemed unacceptable. Additionally, some customers note that the deli sub team can be exceptionally slow, regardless of the time of day, causing long waits even with few people in line.
In general I love Publix... the best Cuban breads here and good beer specials. Thank you
July 2024
My publixs in haines city is great always clean if u cant find something u ask and they get it.manager always available also I have to say wen u walk in everyone has a smile and say good morning oh and the cashiers ask u if I found everything to my satisfaction love it .
July 2024
Love Publix. They have what I need. Very helpful staff.
