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February 2024 by Wendy Seymour
Unit was ready on short notice. A bit of confusion about canceling one and getting a bigger one. They charged me for both. Still trying to get refunded.
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October 2023 by Paul Guy
Fantastic rental experience. Great location, extended hours, excellent customer service, nice trailer. Will use for all my rental needs. Highly recommend.
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September 2023 by Derek Brown
If I could rent from this location and the people that work at this location I would every time. If I were Uhual I would write my SOP's based on this location.The truck itself was rough around the edges and I wasn't quite sure we were going to make it but the customer experience from a service perspective was 10/10
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September 2023 by Caro Murphy
I will forever be grateful to Frank, who went above and beyond to help me out in a tough situation. A moving company I had hired to do a cross-country move had scammed me, and I had to scramble last minute to book Uboxes and local movers on each end-- a service UHaul made easy! But the boxes need to be set up, and usually there's a 24-hour processing time for this. Frank was the only person on duty that day, and he could have simply said "too bad for you", but instead he listened to my story, and acted with incredible compassion. He called in a manager to come and mind the store, whose name I don't know, but I am so grateful to her as well. Because of Frank I was able to get my move completed and ease some of the pain of being scammed by another company. Frank-- thank you so much for listening, caring, and going above and beyond.
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August 2023 by Jack Kitchen
Quick online application to rent and return all completely online. Find your truck get keys from lockbox and your on your way
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August 2023 by Francisco Torres
I used this U-Haul's storage unit facility for a year now, and I couldn't be happier with the experience. The convenience, security, and customer service have all been outstanding.Frank and Kelly, in particular, have been incredibly attentive and helpful throughout my time here. There was one instance where I forgot to put my personal lock back on after visiting my storage unit. I was pleasantly surprised when they called me the very next day to inform me that they had placed their own lock on my unit for added security. They advised me to swing by the front office the next time I visited, so I could easily replace their lock with my own.Their proactive approach to ensuring the safety of my belongings truly impressed me. It's evident that they genuinely care about the well-being of their customers belongings and take the extra step to provide exceptional service.U-Haul's storage unit place and their dedicated team, especially Frank and Kelly, have made my storage experience worry-free and convenient. I wholeheartedly recommend them to anyone in need of reliable storage solutions.
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August 2023 by Cameron Shearer
They experience with the U-Box shipping container has been horrible. I was initially told it would be dropped off and picked up after 24 hours. It’s been 5 days after being rescheduled for pick up twice and still no pick up. Next time I move I’ll using Moving Pods shipping service or another company.
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July 2023 by Carol Laracuente
Mrs. Kelly was very helpful and professional. She made sure I understand completely everything.
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July 2023 by Tony Cocco
The person that took my reservation didn't appear too confident that a vehicle would be available for my requested pick up time.....She portrayed the image that they are at the mercy of others returning vehicles on time....They was not the best for me as a customer because when moving and planning for a timely move with paying outsiders for help with the move etc. it would have been a big disaster if I didn't have a truck available.....I really didn't need that anxiety for the five days leading up to rental day......However, upon arrival the rental day, the lady (different than the one that took my appointment) that helped me was excellent and very professional and friendly!!!!I would most definitely used this location again!!
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May 2023 by Kathia M. Rosado Cruz
Great service they helped me in such short notice and I will forever be grateful I recommend this place to everyone
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May 2023 by Jomiryz Baquero-Thomas
My husband and I had the most unexpectedly excellent experience at this U-Haul! Wonderful, kind and efficient service that was a breeze from beginning to end. Highly recommend them!
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May 2023 by Adam M
Kelly and Frank are amazing. Great people that will handle anything you could possibly ask having to do with U-Haul. I recommend them 100%. You won't be disappointed.
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April 2023 by Richard Billings
Needed a truck ASAP. Could not find any to meet our immediate needs. The first stop we made didn't have any trucks and just told us to call the corporate office. Stopped in at U-Haul Moving and Storage of Haines City, FLA. Kelley was at the front desk and, after understanding our predicament, did everything she could to help us secure the right size truck in a hurry. Her and her partner gave great advice and went WAY out of their way to help us. Can't say enough about how helpful they were. Great people to work with!!
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April 2023 by breanna yeager
The manager Kelly was awesome. There was some confusion about my pod delivery from the U-Haul in Pa where my pods came from, but Kelly went above and beyond to help make sure I got them all safely and within a quick timeframe to me!
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April 2023 by Conrad Gavin
Frank and Kelly are the best. They will take care of you and everything you need.
