The Best Western Plus Hollywood/Aventura provides a generally comfortable stay with a good location, convenient for exploring and near the beach. Many guests describe excellent and abundant service, noting the staff as kind, respectful, courteous, and often going above and beyond to ensure a wonderful experience. The hotel is typically clean and quiet, with a good breakfast. However, some significant issues are reported. A guest encountered a pest problem with ants in the room and found the pool unclean with bugs and leaves. A serious complaint involves the alleged loss of personal items, with a guest accusing the housekeeping staff of dishonesty and describing the management's response as rude and dismissive, failing to provide a solution. While many find the service warm and excellent for short stays, these incidents of poor maintenance and customer service inconsistency detract from the overall experience.
I loved my stay at Best western plus at Hollywood/Aventura. I am amazed by the hospitality provided by the entire staff. They were very kind and went extra step to ensure we had wonderful experience. I quality of soaps was very good. lol. I liked it a lot. The beach was 5-10 mins Uber ride.
July 2024
Such a warm and lovely experience staying here. All staff members were kind, respectful, courteous, accommodating, and went above and beyond to care for us.
June 2024
Good service, we had a problem in the bathroom, they promptly helped us, wonderful breakfast.
