The Bank of America Lobby Service Only location is known for providing attentive and professional customer service. Customers appreciate the staff's diligence and knowledge, especially highlighting employees like Yudi Hernández and Ivis Martel, who are praised for their clear and effective assistance. Many customers have been served effectively, with some returning multiple times to work with specific staff members they trust. The staff is described as friendly, fast, and helpful, offering guidance on bank products and resolving questions promptly. The branch staff's professionalism and dedication have led to high customer satisfaction, with some customers calling this branch the best they have experienced. The bank has taken proactive steps to ensure safety, including enhanced cleaning based on CDC guidelines and compliance with local restrictions. Temporary changes in hours may occur to serve clients better, and customers are encouraged to check hours and services online or via the mobile app. Overall, the branch is highly recommended for its excellent service and knowledgeable staff.
Great place just lacking more teller bank always full traffic and only 2 teller with move slower than the turtle from finding Nemo Other than that it’s a great place
November 2024
Amazing customer service and atmosphere. I came in with many questions and the account specialist was able to answer them all. She gave me all available options after hearing my needs. Wish I could give more stars.
May 2024
Yudy Hernández is very kind and treats all his clients very well and explains all his explanations 100 percent excellent.
