Bank of America (Lobby Service Only) has implemented enhanced cleaning procedures and modified hours to limit the risk of COVID-19 exposure, following CDC guidelines and local restrictions. The lobby service is generally prompt, with quick cashiers who accommodate customer requests. However, some clients have noted an indifferent or apathetic attitude from the staff. Despite this, one customer praised the extensive knowledge and professionalism of a specific employee, Miss Carolina, who was able to assist with multiple processes efficiently. Overall, the bank aims to provide a safe and responsive service to its clients during this challenging time.
Came on a Monday right when it opened. It was basically empty (only 4 customers). The cashier was quick and accommodated my request. It only took 10min. However, I would advise to improve in attitude. They all had an indifferent and idgf kind of energy.
March 2024
Came on a Monday right when it opened. It was basically empty (only 4 customers). The cashier was quick and accommodated my request. It only took 10min. However, I would advise to improve in attitude. They all had an indifferent and idgf kind of energy.
November 2023
Excellent service at the call center, Miss Diana assisted me and resolved my problem immediately. Thank you ?
