Allivet is an online pet pharmacy known for its low prices and competitive rates, especially with subscription services. Customers find the website efficient, user-friendly, and smooth for ordering, adjusting shipments, and managing medications. The service is described as dependable, with prompt and quick delivery of prescriptions. A defining feature is the exceptional customer service, noted as incredible, professional, and consistently exceeding expectations. Staff are helpful, knowledgeable, and pleasant, with efficient communication via online chat and phone. In times of profound loss, the company demonstrates remarkable empathy and compassion. When pets pass away, representatives offer sincere condolences and, despite policies and legal restrictions on returning prescription medication, often provide full refunds as an act of kindness. This compassionate approach during excruciating times deeply resonates with customers, creating lifelong loyalty. Many highlight these empathetic gestures as what truly sets the pharmacy apart, making the overall experience a pleasure, flawless, and uncomplicated.
Promptly delivers medications for my Cali, our English Springer Spaniel each month. Her meds are reasonably low priced and they are dependable!
May 2024
They have great customer service! It is especially easy using the chat feature online. I have made medication dosage adjustments and connections to my vet just using this and it was easy.
February 2024
Can't say enough about the great customer service and compassion Allivet showed and offered after our beloved Jake passed after 15 years. They suspended and refunded a pending rx with no questions asked. Thanks ?
