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August 2025 by Aleksander Pecherek
Very good service.
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August 2025 by Mario Cerice
I’ve been servicing my 2014 Ford F-150 Raptor at AutoNation Ford Miami for the past 10 years. My family and I have also purchased several vehicles from this dealership over the years, and until recently, I’ve always been satisfied with the service.
Unfortunately, my recent experience with service advisor Orlando has been extremely disappointing. I contacted him multiple times about a repair I needed to complete before my extended warranty expired. He assured me on several occasions that he would call me back, but those calls never came. I reached out several times to remind him of my situation, stressing that the warranty deadline was approaching.
My last visit here, I had a small problem that I chose not to disclose publicly and never left feedback about. I gave the benefit of the doubt then, but this most recent interaction crossed the line. After sending him a final message asking if he was simply too busy to call me so we could arrange an appointment, his only reply via text was, “Yes, I’m very busy.” This kind of short, dismissive response, combined with the lack of follow-up, is unacceptable—especially considering my loyalty to this dealership for over a decade.
I understand service advisors can be busy, but ignoring a time-sensitive warranty repair and brushing off a long-time customer with a cold reply is not acceptable. I’ve always believed in giving businesses a fair chance, but this experience has made me decide to take my business to Palmetto Ford instead.
I hope AutoNation Ford Miami takes this feedback seriously, as customer service is the foundation of long-term relationships, and after 10 years of loyalty, I expected better.
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August 2025 by George Hefty
Very happy to leave a 100% positive review for AutoNation Ford in Miami Lakes where I recently purchased a 1 year old truck at a fair price. The truck had everything I was looking for and they were asking a reasonable price. I was especially pleased with Hunter who was my salesman. He was knowledgeable and polite and explained everything about the truck in detail. The few questions I had that he could not answer off the top of his head he looked up and provided me with the answer. I would absolutely recommend AutoNation Ford in Miami Lakes for anyone needing a good deal at a fair price.
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August 2025 by Pablo Salas Gil
Yusuf was amazing
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August 2025 by Celso Duarte
Good and easy!!!!!!
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August 2025 by Rosario Oberreuter
The gentleman who took care of me Orlando was super helpful and informative. He explained everything in detail and definitely went over and beyond!
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August 2025 by Jose Martin
I RECOMMEND AUTO NATION FORD MIAMI 100 % QUALITY AND GOOD SERVICES WITH THE BEST TEAM THANK YOU GUYS
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August 2025 by nicole
We had a great experience! The team was incredibly helpful in guiding us through the process of finding the right car. They were very patient, taking the time to answer all our questions and make sure we were comfortable every step of the way. We never felt rushed, and their support made the whole experience stress-free. In the end, we found the perfect car and got a great deal. Thank you for your excellent service!
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August 2024 by Katherinne Neira
Excellent attention and customer service
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August 2024 by Roly Gonzalez
THE ECXELENTE SERVICES DEPARTMENT. THE TREATMENT. VERY PROFESSIONAL. MR. ORLANDO MARTINEZ CONGRATULATIONS VERY NICE FOR YOUR ATTENTION THANK YOU
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August 2024 by Jorge Caceres
Very professional, they look for the most convenient option so that you leave the dealership satisfied and the certainty of an excellent negotiation. Happy with my new Mustang. Thank you so much
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August 2024 by Archie McKay Jr.
Everything was done professionally and in a timely manner.
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August 2024 by Warren Cash
Very Helpful, I drove in without an appointment they took my car in and within an hour they was finish repairing
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August 2024 by Marjorie Layne
My husband and I had a fabulous car buying experience working with Richard and the rest of the team at AutoNation Ford Miami. My family has been very brand-loyal to Toyota for YEARS (literally, all of our cars have been Toyotas since I bought a Corolla just out of college). When our vehicles started having age-related issues all at the same time, we decided it was time to start the car buying process again. My brother suggested that we consider the Ford Maverick because of its high consumer ratings. We needed to replace a Toyota Prius and I was surprised to learn that Ford makes a hybrid truck with gas mileage very much on par with Toyota vehicles. I started our car buying process through the Costco Auto Program and was connected with Richard at AutoNation Ford Miami. Richard was so great! I told him over the phone exactly what I was looking for and he not only located a vehicle at a different dealership that matched all my “must haves,” but he sourced it and had it delivered over to AutoNation Miami that same day! He made everything so easy, texting me photos, the window sticker, and the vehicle cost breakdown. When we arrived at the dealership, they offered us a fair price on our trade-in Prius and that helped to keep the cost of our new vehicle within budget. Then, to top it all off, the team stayed past the usual closing time to help us get the paperwork squared away so that we could drive home with our new Ford Maverick that same day! We are very pleased with our purchase thus far. I highly recommend this dealership, especially for the ease of the experience. Rather than a high-pressure sales experience, it felt like Richard worked WITH us to help us meet our goal of getting a highly-rated vehicle at a price that fit our budget. Thank you again to the AutoNation team!
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August 2024 by Nancy Katherine Ginart
I was very happy with the service. I had the pleasure of working with Javier and Bernardo. They were amazing. Terry also helped out with finance and everything was done very quickly and felt effortlessly.
