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April 2024 by Anisbel Lemus
For me they are the best!! A year ago I took care of this bank and I don't have a single complaint, thank you for your attention and for always explaining me with patience.
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April 2024 by Eugenio Diaz
Very bad attention! The baddest Bank of America branch in the USA! Do not visit this bank
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March 2024 by Daele Guerra
Magnificent service, agent Jonathan has excellent treatment and is very professional, he has a 10 out of 10, an example to follow.
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March 2024 by viviana velasco
Very good in-person attention. Both the cashier, always willing to help, and the guys at the reception.Not to mention the lady who treated me, AMANDA. More than EXCELLENT. I had to go to the bank 4 days in a row and the lady was always ready to help with a smile. Effective, diligent and charming. I was able to resolve everything with her in record time. THANK YOU again Amanda.Quite the opposite with the CALL CENTER. Someone different always helps you, they give you different information and they don't solve it. It's a shame this bank was one of the best. I would like them to invest so that I can do what I did before.
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March 2024 by Malena Díaz Peñate
Thank you very much Carmen for your excellent service
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January 2024 by Yainet Santana
If you are looking for good customer service this bank is definitely not the right place. I had my appointment for an hour and the receptionist (a tall blonde lady) did not treat me with respect and when I was on time for my appointment she told me that I had to wait about 2 hours. Alejandro, the person who helped me, was not efficient. And he didn't have the best character, it seemed like he didn't master his work content well and he didn't have the ability to communicate. The bathroom was dirty and in poor condition and it didn't even have a changing table to change my baby's diaper. It's really a shame that Bank of America has such bad service. The worst opinion. I don't recommend them.
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January 2024 by Conde
I waited 15 days for them to attend to me, and when the blonde girl who answered the door arrived, she did not respond with respect. Ignoring me and not paying attention to my date. When I complained to him, I looked for Mr. Alejandro to help me, who also did not resolve what I went to do and once again did not give me the value as a platinum honors member client of preferred rewards. I'm thinking about changing banks and taking my company somewhere else.
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December 2023 by Julio Rodriguez
Third bank of America near me. I am calling with a co worker in my office and it's been 40 minutes now. This is the THIRD bank of America we have been calling (for a simple question). Is this another company that decides to abandon it's customers?
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December 2023 by Odalys G.
Terrible attention, very bad customer service, they left me waiting for two hours and in order not to be late for work I had to leave, horrible attention, slow and distracted employees900 w 49 st Hialeah fl 33012
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September 2023 by Jorge Castillo
Is this a bank or an office ? I spend 35 minutes standing up to withdraw money, 2 cashiers and the rest are walking around or in the offices seating, with and without clients
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August 2023 by Cris Mirabal
Nobody wants to work a lot of people here but no one is assisting customers. I have been in line for over 20 minutes now and I still have a huge line in front of me this is just to speak to a teller. Very inconvenient would rather go to any other Bank of America
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April 2023 by manny
This place is the worst of the worst! I have a commercial account and have to wait in line more than 50 minutes, with only three tellers of which most of the time two are walking around instead of taking care of customers. The only commercial bank with no commercial teller, and no drive thru. I am finally moved to a better bank after over 30 years of doing business with BAO. I am giving them a star because there is no lower option.
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April 2023 by Aracely Garcia
The worst Bank of America I've ever seen, there are no workers to serve the public, it's horrible
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August 2022 by Anonymous Review
Let me just say they need better screen protection here... If I am upstairs and look down, if I take a quality picture & enlarge it, I can see all the info on the computers as they pull up a counts and stuff. Needs better banking security behind the scenes.
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July 2022 by Anthony G.
Been in line for 35minutes now I've still got 6 people in front of me. Only 2 tellers working. This is horrible service!!! BOA I know you can do better than this!