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April 2024 by Mileidy Yurel
Just visit the Hialeah Miami Springs and they denied to change 5 dollars in quarters and also the branch manager Beatriz asked me if I banked with them. I had to show my bank card. Other times I’ve been here and I always get a Representative by the name of Michael, Excellent Customer Service!!! He was not here today ☹️
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December 2023 by Adam Taim
The recent encounter with Bank of America left me disappointed as I found their customer service to be lacking. During my visit today, I sought assistance and answers to my inquiries, but the staff seemed unwilling to help and directed me to call instead. This raises the question: if phone assistance is the primary channel, why are in-person services available?
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September 2023 by Tammy Acosta
Opening hours at 10a? Isn’t it enough that you also took out the drive thrus? Would never bank there only went to do a friend a favor to male a deposit.
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June 2023 by Rose Tysma
Can’t Believe that I can’t get customer service been trying and then hung up on three times
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July 2022 by Roberto Vizcon
OK. Good service. Not too crowded. Enough parking. Nice facility. Two ATM machines outside.
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April 2022 by Cristian Calvagna
I walked in Monday at 11am, Micheal was the teller everyone was getting acknowledge and being greeted, only 1 teller, 4-5 customer in line at 11am then 4-5 employees in their cubicles helping other people, when my turn came first thing he says debit card, not bank of America debit card, I'm not an account holder so he said there is a limit of $5000 limit for non account holders and tell me to go to my bank that they will help me there, he seem very bored of the job and at this time I left since i was not offered to open an account or any type of help when trying to cash a BOA check from my employer. Lesson learned never coming here again, and I love the Publix across the street but the customer service has been forgotten here in this BOA.
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March 2022 by Elena Cruz
This bank has definitely wasted my time and energy for an hour Beatriz and Jerandy treated me badly and I’ve been a costumer with this bank for years and I am extremely disappointed I don’t recommend anyone to come here
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September 2021 by Seon Jeong
They were very friendly and helpful!
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August 2020 by antonio silva
Good track
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March 2020 by lesther membreno
The wait to be attended was by far the worst out of any bank I've ever been to!
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September 2019 by Jonathan Lon
Terrible location 23 people to se the cashier the 1 cashier working
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September 2019 by john denaro
This bank is the worst bank I ever been too.
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June 2019 by Renata Medeiros
Worst service ever.Today , bank of America made me feel robbed the hard way. I felt like someone put a gun in my head and took me $ 150.00.
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June 2019 by Bill W.
I've been at this branch two times, and each one has resulted in a nightmare of issues. First time I deposited a large check... I already had money in my account. The teller made a mistake with the check deposit that caused small payments from my account days later to pull from my savings and incur overdraft protection. It turns out (after four hours of phone calls and trying to correct the issues) that the teller had not properly entered the deposit, which effectively put my whole account on hold rather than the deposited amount. Second nightmare happened when I went to withdraw some cash. The amount was $400, so a little more than lunch money. I went to one of their modern indoor ATM units, having never used one of those before, I thought they were cool. They aren't. The machine didn't dispense the money. The branch manager was less than helpful and had an assistant pretend to put me on a priority call to resolve the issue, whom lied to my face as he pretended an automated message didn't just inform him that I'd be waiting on hold for over an hour (he was on a handset, but the volume was loud enough that I heard it too), put it on speaker, saying an agent would pick up in a minute, and then the message about an hour wait repeated while he feigned surprise. Just what I need to build trust and confidence in my bank. Since that time I have been lied to by four more agents of Bank of America, first telling me the $400 would be in my account the next weekday, then that an investigation would take several weeks, and on another call the agent told me they saw the ATM reported a reversal and the money would be in my account in one day, then I was told three days, then I was told 45 days while they awaited information from the "merchant"... that would be themselves. Then I was told basically that all those people were wrong and that it would take 14 days due to my account being less that 90 days old. Mind you, the problem is that their indoor ATM machine which most certainly has been balanced in the five days since this happened didn't dispense the money to me, and reported this very problem according to an agent I spoke with on the day of the event. Yet, for the idiotic reason that my account where I've already set up auto deposit, moved all of my life over to, and also opened a savings and business account... all of that and they can't credit the $400 their ATM didn't dispense to me back to my account ... because I'm a new customer. They have literally stolen $400 from me and are not returning it to me, and I'm getting a runaround. They're treating me like a criminal. It's My money... not theirs. Due to their continued lies, double talk, and incorrect expectations, I've now wasted five hours on the phone being lied to and getting nowhere. If the last promise falls through again, I've already covered my bases by filing a police report of the theft, and I will follow up with that after ending my relationship with Bank of America.', despite the hassle that will cause. The current promise is 72 hours ... 2PM Saturday. ( and they told me they are open to do this Saturday). I'd give them "0" stars if I could. Oh- and one more disturbing nugget of information.... I asked one phone agent how often they deal with ATMs not dispensing funds (I've never experienced this before), and the answer was that they handle about 80 a week..... that's just one agent!!!
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April 2019 by Federico Jover
Don't even try to come to this location. Terrible customer service, customer service had been declining in the past year since most of the employees left the facility. Don't lose your time trying to talk to the manager since he doesn't want to fix the problem.
