The bank’s staff greet customers at the door and provide friendly, professional service. They solve problems quickly and easily, explaining everything and helping with all needs. Many customers find the staff amazing and reliable, never letting them down. However, some experiences were negative, with little knowledge and poor attention that caused delays and a wait until the next day for a Zelle transfer. At a different location, the transfer was completed without issue. Some customers will not return. The bank also offers a drive‑thru ATM.