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March 2024 by Juan Fernandez
They were suppose to pick me up today at 4PM so I could get my rental. Never showed up. I called multiple times and nothing. No answer.My whole afternoon and errands and meetings are ruined thanks to them.VERY UNPROFESSIONAL.Corporate is even more clueless.
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January 2024 by Amel Aldama
Be careful going here. Manager named Robert is rude times 10. Very unprofessional, this guy needs to be checked. He don't answer calls, leaves you on hold for 20 min. Cant perform under pressure. I suggest corporate to check this guy out. Its insane. Extremely rude and feels entitled. Position of manager is way over his head. I wish i would of recorded him
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December 2023 by Oli417 7272
This place should not be called Hertz car rental,I got there with my wife ,only one employee there ,I ask him a cou3of question, he was not evenpaying attention ,to what I was saying, avoid this place at all cost .This guy can care less, wao customers service from This Hertz rental car from 1 to 10 ,a 0.
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October 2023 by Roy Valentin
Robert was very helpful! However every thing else horrible ! Our body shop helped us arrange the rental and omg th e damn driver is also the car wash attendant z! We asked to make sure th e car didn’t stink like smoke and they assured us it was fine but it’s horrible ! We got a Honda accord and all the rims were broken up and before I left we addressed this as well and took pictures! The car looks like it’s from a damn auction or something! The vehicle was filthy and we had to wait because the same Robert/ older man have to attend the client/ driver/ then had us waitTo clean the damn car for 45 minutes ! Unacceptable! Then we asked if this is a corporate location and they said yes , we’ll HERTZ you have to do Better! This location is Hialeah is a small hole in the wall joke ! Again, Robert was very nice but the experience sucked !
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October 2023 by Jan Stanger
Robert has been great to us at this location. My wife and I rented a car here twice and have been well taken care of by Robert. We'll be coming back! Thank you!
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August 2023 by Barbara Ledesma
I can only say that exceptional customer service is at this hertz rental go see Robert he made me feel so at ease after having difficulty with my car I had to rent a car quickly and I was soooo worried when I walked in the the store and by the time I left which was very very fast I was the happiest ever this young man helped me get my car and made it so easy for me I can only rent vehicles at this location from now on and k have told all my frends and family about his exceptional professionalism and kindness see Robert amazing young man Thank you Robert. Your forvervr client Barbara LedesmaLedesma
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August 2023 by Raging Bull
Yeah it's always a good experience with them. Today is 7-14-2023 Since last post. I've rented at least 10 cars and still they are the best.
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August 2023 by theslie sessions
They don't open on the weekends, so you're stuck with a car for the weekend and you have to pay for those additional days.
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May 2023 by Sam Dugue
The two times I've rented from this exact location has been great, quick and amazing. Those at this branch who I've dealt with made my rental experience efficient because they understand that people to need to be in and out and are very well at it. I will continue to go back to this branch and wouldn't want to take my business anywhere else!!!! Thank you again so much.
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April 2023 by Ketan gandhi
They are scam. Unprofessional, rude and dishonest business. They committ and then rudely deny you car. Lady at front desk was overly rude, obnoxious and unprofessional.Avoid this business
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March 2023 by yourlove Chay
After 3 days from having it we got a oil change due soon signal. Which we don’t understand If the car was suppose to be service before we even rented the car. Called the location end up speaking to a rep. She informed us that it was fine and we can extend the rental which we did. Now it’s time to extend again and was told it’s a hold on the account and to hurry up and rush back to this location so they can inspect the car before we extend. Spoken to 5 representatives Cody, Ellla 2283 and the supervisor Jackie 2604. Instead of anybody trying to resolve the issue they disconnect the phone. Drove to the nearest Hertz to be was assisted by Preston who was very helpful but even the reps disconnect the phone on him or don’t want to help. I don’t know what’s going on with this particular location but Hertz employees have the worse customer service ever and something need to be done about that.
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March 2023 by Yesenia Morales
I want to give a big thank you to Robert for going ABOVE AND BEYOND to make our rental experience beyond amazing, he did everything in he’s power to help us get the car we wanted and didn’t give up till he did, he always got back to us in a timely mater and over all super nice and efficient. Thank you for all your help we will definitely be coming in the future.
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February 2023 by kevin adams
Quick service, a small issue w cars eats....1 car left...that's all we needed
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December 2022 by William Fernandez
This place is big scam and false advertising people out of there money.. Reserved a car month ago to come to find out the car was not there. They told me they had 1 for 10 dollars more so I agreeded but them came back to tell me they don't have it either. Then they told me to do another reservation and that it will be more expensive. Really.?
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December 2022 by Cookie Fleites
The staff is amazing! Always helpful and friendly. Roberto is great and so is the girl that works with him (sorry can’t remember her name). I rent often and will continue to do so with this team.
