Quest Diagnostics Miami Gardens is located in the Sedanos Shopping Plaza and offers a range of services including routine lab tests, drug screens for DOT and non-DOT, pediatric specialty tests, glucose testing, and COVID-19 antibody testing by appointment. The facility is noted for being very clean, with an unparalleled level of cleanliness. The staff, including the techs and nurses, are frequently described as knowledgeable, friendly, attentive, and providing good patient care. However, significant challenges are reported with appointment scheduling. The location schedules too many appointments per day, leading to long delays, sometimes up to two hours, and a very crowded waiting room. Appointment availability is scarce, often requiring planning weeks in advance, and walk-ins are considered a gamble. There are also occasional issues with administrative accuracy, such as appointment time mix-ups. Some patients express frustration that results are not reliably sent to their online accounts. The location has specific hours for drug screens and TSPOT tests, and it closes early on the second and third Tuesday of each month. Patients are advised to visit the website for preparation tips and to schedule appointments, though the process can be difficult due to high demand. While the clinical care is praised, the operational flow and scheduling practices are a consistent point of criticism.
For me, excellent in everything, you have to give it 10 stars, thanks for everyone.
January 2025
The service was provided on time, the only issue was that the nurse could not withdraw my blood the first try on my left arm, so she had to do it on the other arm. Anyway she was very nice and courteus.
December 2024
Imposible to schedule an appointment the phone system is terrible. The website worked better for me
