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October 2024 by Maria Datri
I recently had a disappointing experience with a Verizon salesperson that left much to be desired. The service was inattentive, and professionalism was lacking. Not only did they show little interest in helping me, but they also seemed uninformed about the products and services they offered. This lack of attention and commitment made my visit frustrating and disappointing. I hope the company takes steps to improve their staff training, as customer service is essential for maintaining customer loyalty.His Name is Marco
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October 2024 by Yolayni Gomez
I went and the boy who was serving was looking at the tablet and really had no interest in helping and barely answered what I asked him. Terrible service.
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August 2024 by Lia Sanchez
I’ve been disappointed with Verizon’s service and support over the past several months. My husband was a satisfied Verizon customer for two years, but since I was added to our account in January 2024, my phone has had persistent signal issues, frequently switching to SOS or satellite mode. Despite numerous calls and following all troubleshooting advice, the problem remained unresolved.
When my husband upgraded to an iPhone 15 and we added another line, all three phones began experiencing the same issues. Verizon’s latest recommendation was to purchase Verizon WiFi to fix the problem. Given that we’re already paying over $300 a month for what should be their top-tier service, being asked to pay even more for additional WiFi feels like a slap in the face.
We visited a Verizon store for help, and the only advice we received was to use a credit card to pay off our phones and switch to a different provider. This experience has left us feeling undervalued and frustrated.
I strongly advise against using Verizon. Save your time and money and choose a provider that truly values its customers and addresses issues effectively.
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June 2024 by Daiky Bacigalupi
Excellent all food and service
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January 2024 by Pawat Aiemsomang
4 employees standing around being completely useless and "not paid enough" to deal with customers issue.Came in to ask for help with the defected phone. The guy got up and put me on a phone with a robot and went back to have conversation with his coworkers.
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November 2023 by Evelin Morales
I give it five stars because the staff is young but super friendly and professional. Congratulations.
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November 2022 by Yissel Borges Pulido
A wonderful place, all the kids who work there are very professional, especially Max and the Dominican, this store is highly recommended
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September 2022 by Xavi
These guys all deserve a raise!!!! Carlos was an amazing person. He helped me get transfered from my old carrier, (note: transfering from my old carrier was a living hell) but he was very patient and did what ever he needed to do in order to help. Finally and after almost 2 and half hours...everything was successfully done. I'm so glad I met these smart, decent and very committed young guys at this Verizon store.
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September 2022 by Roland
The rep really was great with helping me with wat I need. He was very professionalism and manner able. Quick service
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September 2022 by Ana Alegria
The staff of this store is super nice????
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August 2022 by Chris Williams
Darrell S....i suggest yall ask 4him if u go to this Verizon...da whole store is great.
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August 2022 by William Burt
Excellent experience
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August 2022 by Nancy Castellon
We had an excellent experience opening a new account. We had Darrell , who was super amazing in customer service. He help us all the way, he set up the phone, the help us set up Disney plus and Hulu, including downloading the Verizon app. Honestly, I felt like a customer not just a number coming to get a phone. Great service
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August 2022 by Gabriel Garcia
No one attends you it’s always packed and the prices are so high
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June 2022 by barbeli16
I want to thank Darrel Suarez for his assistance at the Hialeah 67th location. After weeks of trying to solve an issue my grandmother had and no one helping us. Darrel took care of us and was able to help us with this matter. He's very knowledgeable and professional. Now days is hard to get this kind of customer service. I want to make sure he gets recognized for his good work. He sure made a difference in the way were feeling about the company.
