Verizon has a mixed reputation based on recent customer reviews. The store in Hialeah offers a variety of services, including mobile, 5G home internet, and options for in-store appointments and online orders. While some customers have praised the staff for their professionalism and commitment, others have reported negative experiences. One customer highlighted the exceptional service provided by a manager who went above and beyond to retain their business. However, another customer expressed frustration with an agent known for rudeness and lack of knowledge, leading them to consider filing a formal complaint. This negative experience seems to resonate with other reviews about the same individual. On a positive note, several reviews mention team members who are dedicated and helpful, with one particular employee receiving praise for his patience during a challenging carrier transfer. Despite the excellent service from some staff members, there are concerns about the overall customer service experience, which may deter potential customers. Overall, while Verizon has capable employees, improvements are needed to address the negative interactions reported by some customers.
Raymond was very helpful and very knowledgeable. Of all the Verizon stores and employees we have delt with over the years, Raymond is the only one I would recommend.
March 2026
Miguel and Terry were amazing and very helpful in getting my device back and running. #yeahwecoming
November 2025
The manager Kayla Johnson provided me with phenomenal service and was able to retain my business. I've been with Verizon a very long time and was disatisfied and about to leaving and switch carriers. But she went above and beyonc to keep my business.
