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November 2023 by Derrick Dcruz
One of the best car rental experiences had ,
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October 2023 by Karen S Jacobs Cook
Hertz car rental in Daytona Beach was excellent. I would recommend this particular Hertz on Nove Road
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July 2023 by Debbie Harmon
I do NOT recommend renting from Hertz and especially this location. After my flight was cancelled out of DAB I rented a one way car from there to JAX airport via Hotwire. I took a 15min cab ride there and was told they didn’t have a car for me. They said Hotwire wasn’t up to date with availability. They said they couldn’t call to tell me but that’s not true. My contact info was in the reservation. I then made a reservation directly with Hertz on their website and they wouldn’t honor that. This time they told me “higher ups” told them to cancel any one way rentals that week.I took an expensive Uber ride to JAX. I rented 2 one way rentals on this trip from Avis and Alamo. Both same day and no issues. I work for an airline and fly standby and almost always rent same day. I will never rent from Hertz again. They had cars in the lot and could have honored my reservation.
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June 2023 by Matthew Jensen
Just walked in, and the unhelpful know-nothings at the counter can enjoy their review I've curated just for them:Don't ever come here. Don't ever use Hertz. Don't ever deal with them. And especially don't ever come to this specific location looking for help. After the airport desk gave our car away, we waited from 1:30am to 5:30am with 3 little kids, to finally get a dumpy old Nissan Versa - NOT the car we asked for or paid for.Came here looking for help, and the man and woman at the desk spent 10 minutes telling me how it's all my fault. These people are rude, unhelpful, anti-customer and STILL didn't give me the car that I paid for. Never again - and please, if you know what's good for you, avoid this specific location like the plague.
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June 2023 by Dazey
If giving a negative number was an option, they would get a -100. My mom and I flew in for a short vacation. We were denied our reservation upon arrival because of a few hoops and tricks they wanted us to jump through. That was not the issue, the issue was the unprofessional service we received. The man working kept saying over and over “not my policy its theirs. Not my policy its theirs.” He refused to help us with anything. The woman working (did not catch her nameUnfortunately, but she was a taller middle aged white woman) was extremely hateful and ridiculous. Her attitude was bad enough she is being reported to corporate. Save yourself the hassle and skip this place.
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April 2023 by Hana Kinnett
So slow...I do t care if it's new people or not..this is crazy!!
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March 2023 by Frankie Bruno
If I could put zero, I would. Made a reservation, walked in and was told there were no cars available and refused check other locations for a vehicle. Staff was extremely rude and disrespectful. I will be canceling my hertz gold and never booking with them again. Ubering to enterprise as we speak
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March 2023 by Lauren Dill
Do not rent from these scam artist. I was having work done on my vehicle and the dealership took me here to get a rental since they were out of loaners. I was in a rush because I had an appointment to get to and was not expecting the extra step. When my fiancé returned the vehicle they claim there was a new chip in the windshields and wouldn’t accept the car without my signature. I asked for pictures Brian hung up on me and sent me random photos that were taken no idea when and showed nothing. He threatened to charge me cc until I signed whatever paper he wanted me to sign. These people have bad cars and you can see from the other reviews that damage on their cars is not uncommon. Never renting from them again this is why I’m an executive elite with National rental car. They know what customer service is and have actual nice well maintained cars.
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January 2023 by Brad Shelter
BEWARE. Picked up this rental covered in tree sap. Maintenance required popped up the first day although they “check everything before renting” what a joke. The windshield washer fluid was bone dry. Then the tire blew out. I put on the spare and checked all other tires to be safe. Lo and behold the rear tire has a bubble on it as well. But they “check everything” this place is a sham. The guy working was rude to my wife and said “see how it holds up in court” AVOID THIS LOCATION AT ALL COSTS.
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December 2022 by Destiny
NEVER AGAIN. Rented a car to go see family for Thanksgiving. The car broke down in the middle of the highway. It had ZERO oil in it because the car had a MAJOR oil leak. Someone took us to the gas station and we bought 5 bottles of oil to make it home. The car was smoking and driving 40mph the whole way home on the highway, completely dangerous. I have videos that I can’t add of the oil literally leaking out of the engine. The rental place is closed until Monday because the holidays. This place knew damn well this car had an oil leak when they rented it to someone. This could have been a lot worse his forbid someone hit us. Worst trip of my life with my kids in the car. You rent a car thinking it’s “safe” only for it to break down. I will be contacting corporate and providing all documents of this.
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November 2022 by Lauren Bolio
Delayed flight meant more than an hour to get here, car was revoked and told we'd have to spend over 100$ more to upgrade as no other cats in our reservation available. Big rip off. Don't rent here!!!!!
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September 2022 by Yanelli Acosta
If I could rate them a zero I would! This is the worst place to get a car rental! First of all don’t get the insurance they offer for the car! They lied and basically stole money from us! And now I got another charge for something that doesn’t even make sense!!!!!!!! I called customer service and they are literally no help! They are a bunch of money grabbing people! They don’t care what so ever for their customers and I even asked for a report of all the cost and charges they were taking out from my bank account and they never sent it to me! Even tho they said they would! So don’t come here it’s not worth it! You will end up spending 3x times the amount they are charging you!!! Save your money!
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July 2022 by Casey Lesher
Ok first thing first, my 5 star review is not for Hertz it is for a wonderful woman who is employed by Hertz rental cars. Her name is Nicole and she works at the Nova location in Daytona beach Florida. She is an amazing woman who is willing to go above and beyond for someone who is not having the best experience with the company she works for. I needed a certain type of vehicle to take place of mine that was destroyed by a careless driver. I was told to pick up my rental from that location and was assured that they had the exact vehicle I had to have for work purposes . Once I got there she was happy and welcoming, and greeted me with a smile on her face. I gave her my name and claim number,when she handed my the paperwork to sign I noticed that it said I was getting a Toyota Camry instead of the truck I had reserved. I asked her about it and she replied back that they didn't even have a truck on the primises and wouldn't for a few days. Then I told her my situation and how I had a reservation for a truck at this location and I was dropped off via Uber and how far I came only because of the truck,how I've had to fight the insurance company for 2 weeks after I filed a claim against them and their insured person. I was a day away from losing my job because of not being able to get there, and that wasn't an option my family was willing to take! Nicole immediately got on the phone and was emailing other locations and manger's to find a way to get me exactly what I needed to take care of my family. I had to step outside to make some phone calls of my own, and less than 45 minutes later, she comes to me and let's me know what she was able to do. No more than a few minutes past and I see a brand new ram 1500 pull up and gets out and hands her the keys. My point is that she didn't have to go out of her way to help me, she could have just stopped looking after her computer said no trucks available. But instead she decided to get other managers and corporate involved and found a solution that saved us from some serious hardships. Thank you so much for your help and support.
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May 2022 by Saskia
The only Hertz / Dollar location with a professional employee. Many thanks to Nicole Poole who gave us a new car after a crack in the window and even waited for us after hours. Unfortunately we had many problems with the airport and Tomoka Road location and no helpful staff. Beware of this car rental company.
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April 2022 by Terrance Watson (MJP)
Very poor customer service. Was treated more like a burden than a customer. Was like pulling teeth to pick up a rental that is covered by my personal vehicle's warranty. The representative I got the car from was very difficult to deal with. This was the most unprofessional and most unpleasant experience I have had with any rental car agency.
