Bookkeepers in Jacksonville Beach, FL

“Well, this 5-Star review is really for what they did to "make things right." There was a large section that was missed (securities) on my 2021 federal tax return which, subsequently, had us receiving a nastygram from the IRS. An honest mistake and oversight. Granted, this sent me into a frenzy, but DirecTax calmly went into action to help correct the issue. They generated a 1040X which helped to lower the amount required to the IRS and provided guidance to possibly get the interest and penalty waived...but, that could not happen with my situation. It was quite easy to communicate with the company and they willingly kept me abreast with any and all situations with regards to making things right by reimbursing the penalty and interest...as well as reimbursing the preparation fees for the 2021 tax year. This is obviously something that DirecTax should do, but the way they communicated with me via mail, email and phone, helped to alleviate the stress in my life with regards to this situation. In no way, shape, or form am I saying that they will do this for everyone as I am sure it is situational. Thank you very much, DirecTax!”

“I love using Express E-File for my tax preparation. I've been a customer since Mark and I love Juanita, Domingo, Carmen, and Kim at the front desk. They are extremely intelligent and feel like family to me. I would've given them 10 stars if I could.”

“Well, this 5-Star review is really for what they did to "make things right." There was a large section that was missed (securities) on my 2021 federal tax return which, subsequently, had us receiving a nastygram from the IRS. An honest mistake and oversight. Granted, this sent me into a frenzy, but DirecTax calmly went into action to help correct the issue. They generated a 1040X which helped to lower the amount required to the IRS and provided guidance to possibly get the interest and penalty waived...but, that could not happen with my situation. It was quite easy to communicate with the company and they willingly kept me abreast with any and all situations with regards to making things right by reimbursing the penalty and interest...as well as reimbursing the preparation fees for the 2021 tax year. This is obviously something that DirecTax should do, but the way they communicated with me via mail, email and phone, helped to alleviate the stress in my life with regards to this situation. In no way, shape, or form am I saying that they will do this for everyone as I am sure it is situational. Thank you very much, DirecTax!”