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November 2023 by Angela Cason
A Great place to buy Stihl equipment and they do a great job on repairs also
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November 2023 by Adam Lee
Definitely a neighborhood store. I like going when it's open. Great selection
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October 2023 by Adriane Lynn
Owners are rude! Lady at the door was rude when asking about returns. Guy in the bolt section was very helpful. Def do not recommend going here
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September 2023 by Frantzie Dureus
Store clerk was very helpful. Found what I was looking for.
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September 2023 by Issac Watson
Purchased a sump pump that was defective and tried to return for another and was told that their store does not do refunds nor returns on used merchandise. (How can one determine if a product works without opening the box and plugging it in?). Was then told to leave the merchandise outside of the store and when I called the authorities was instructed to leave the store because they were closing. The store owners wife then pulled down the rolling doors and locked the front doors and then guided the other patrons out of the back door along with the one employee that was present. In no way did I present myself as a threat even though I was being yelled at and advanced at aggressively. I'm out of $85 and in possession of defective equipment and was treated poorly. I'll never shop here again! And by the time the police arrived the owner and wife had run out the rear of the store and pulled off. Criminals that will be reported to the BBB.
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August 2023 by Kyle Smith
Greeter up front is rude. You need to be with an employee to look at nuts/bolts/screws. Didn’t feel welcomed
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August 2023 by Sarah S.
Extremely unprofessional staff. Hours on the door and on google say that the store closes at 5:30pm. We arrived at 4:50 so 40 minutes before the post that they are closed. We asked a woman if we could get keys cut, she said probably not because they were closing soon, so I questioned the fact that making 2 of 3 particular keys (so 6 keys) would take 40 minutes and she walked away to grab a man at the front. That gentleman came over and asked again how many we needed, and said it wasn't enough time and I said "to finish by 5:30?, 40 minutes from now?" And he said "we close at 5:15pm" and I said "well your posted closing time says 5:30" to which he replies "well we are a privately owned business so we can close whenever we want" so we left because they made it abundantly clear that they didn't want to help us. I could understand if the posted closing time was in fact 5:15 and we came in with 10 minutes to closing but giving us a hard time about 40 minutes before is just bad business. We will not be coming back or referring anyone we know to use this store.*We went to Home Depot and it took exactly 15 minutes to cut 8 keys.
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August 2023 by Productive B
very small selection of stuff VERY OVERPRICE. Customer service is rude watch you like a hawk. The bald headed white man guy retarded jerk a total bugaboo! No, I do not need assistance. I was informed outside by one of their customers doing a refund that tractor supply is much cheaper and workers are much nicer and that’s where they are heading . which is two minutes up the street on Normandy.
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June 2023 by Chris Bartley
I went into the business to purchase a screw . I was told person working that section is busy with another customer. After waiting for approximately 15 minutes to get help, he askef what did I need. I told him a screw. He looked at his watch and told me the section was closed for inventory. I asked what time the store close which I had another 30 minutes before the store closed and I also waited 15 prior to someone assisting me. I put in a complaint and the owner never contacted me. Poor service and not a place with diversity. In response to the owners statement. I did ask for help. If you as the owner spent more time on customer service you could run a better business instead of responding to everyone's post about your poor business practices.
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June 2023 by Jeremiah Gilmore
Showed up at 4:42 store was closed. It clearly says on the door close at 5:30. I drove 20 mins here i wish i could rate zero
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April 2023 by David Zrihen
My employee came to buy some key blanks because , we use all the ace hardware stores in Jacksonville mostly proctor ace hardware because my friend Tommy is the son of the owner . But this place is not a proctor ace hardware .This place kicked my employee out of this place because my employee came to buy some key blanks for a job we were working in and needed a key blank uncut so we could cut it on sight to makos customers vehicle , just like when you buy paint in a bucket before you can paint a house but the owner told my employee he wouldn’t sell him a blank key … so we can sell a blank home to use paint but can’t sell a blank key for a car …Very nasty rude owners , treated my employee with no respect . If you are not happy running a business you should sell it to someone who is happy to help customersHe told my employee they don’t have car keys for sale and my employee pointed out to him in front of him car keys .Unbelievable. It’s a joke I never heard of something like this only in the movies .
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April 2023 by Alfred Lafountain
Great place very friendly and great service, went in for one thing that they had and was good service that I been back 4 times since will keep going like the service and knowledge they have.
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December 2022 by Shelby Morin
My husband decided to stop in today to get some bolts, and had a conversation with the man working there about a project he was working on. While my husband was looking through the drawers of nuts and bolts, the man approached him and told him that he does not have permission to look through the bolts unattended, yet there was another customer who was also looking through the drawers. The employee told my husband that only "certain people" are allowed to look through the drawers without an associate present, which shocked him because he has never been to an ACE where he has to be supervised to look for nuts and bolts.He purchased his items and left, and will not be returning. This policy is discriminatory , and the owners should be ashamed of themselves.And to respond about "not wanting to follow the rules," the associate was standing RIGHT there next to him, and the other customer was looking through the drawers on his OWN while the associate was helping another customer. The associate TOLD HIM that ONLY CERTAIN PEOPLE were allowed to look unattended. So I guess he didn't "fit" the criteria that you're looking for. This establishment is ridiculous and according to the rest of the reviews, has a history of racism.Response to the "No Trespassing"That's hilarious. Your staff member was RIGHT there with him, so go ahead and lie. And that's okay, the ACE on 103rd is way more professional and treats their customers with respect. Also, good luck with a trespass. You cannot trespass anybody unless they are on the property. Learn the law and stop dishing out empty threats.
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December 2022 by Tyler Burt
I've had this issue before but once again you close at 5:30 I got here at 4:48 and your doors are locked, it looks like I'm not alone in this based on the reviews and the owners reply to people showing up during store hours to see they closed early is "looks like you can't read the store times or don't blame others on you being late" that's really poor service especially when the customer was on time but the employee's were being lazy - edit for their replyClosing early dosnt help crime it just alienates your customers and wastes peoples gas yall are just crazy and that seems confirmed based on other people's reviews too
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December 2022 by Holly Pliska
Went in to this ACE Hardware today 12/5/2022. Went in the the store to buy paint was treated very badly by the owner. The price under the paint shelf said one thing when I got up to the registry they told no no that's not the right price . I said, they needed to honor the pice the Manager start yelling get of the store. That is not the first time. I was treated badly. I will never go to that store again. That store should be closed.....
