Alive Credit Union receives praise for its friendly, knowledgeable, and helpful staff, with specific appreciation shown for the customer service both online and at branches like the Main Office and Touchton location. Members describe the employees as polite, professional, and effective in assisting with services like car loan transitions and securing accounts after security concerns. However, some members report frustrations with the online banking system, noting that a past update removed spending notifications, which raises security worries. There are also mentioned technical issues with the card lock feature not working reliably. While many members are long-term and recommend the credit union, these digital shortcomings indicate areas for improvement.
The Alive Credit Union always has my back. Thank you to Shirley and Mark and many others for a great banking experience.
April 2024
The customer service online has been amazing over the past several interactions, especially with Lisa B.They have really been helpful as we transitioned our payment method for our car loan.
April 2024
I have been a member with alive for a few years now. Everyone helps me when needed and I’m all the way down in Fort Lauderdale ! They communicate in always ways and i appreciate them. Lisa Brecheisen And MJ to name a few! Thank you all for your partnership!
