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December 2023 by Brisha Boyer
I did a dispute with this bank last week due to my card bein lost. I was moving to fast and misplaced my card. While I was on the phone with the representative someone was using my card. Today a lady called my phone very rude and made it seem like it was me knowing I gave them all the information last week. I never did a dispute with this bank this is my first one. I do not like how I was treated as a customer. At this point I will do everything my self and get the police involved.
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December 2023 by Laura Wiggs
I wish I would have gotten the names of the tellers that helped me today 12/7/2023. Their knowledge and experience saved me from being scammed. I feel naive about the entire situation. But they had my back the entire time and I truly hope they are aware of how helpful they were.
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October 2023 by cheryl weaver
I’m love this credit union!! They’re always looking out for me. Mark Orenstein always take good care of me. My ladies on Atlantic Boulevard branch know me personally and I love that. And I love them all!!! They are the best!
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October 2023 by Julia Oliver
My husband and mother-in-law have been using Alive for many decades! They’ve helped with loans and fraud issues, no complaints with their professionalism. I recently opened my own account with Alive, much happier with their services compared to the bank I left! Thanks again to Mark at the Touchton branch for getting me setup.
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September 2023 by Phyllis Prebble
Very happy with my Credit Union. Mark and Jessica are always so helpful. Thank you Alive Credit Union.
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September 2023 by Charles Smith
Over the last nine years, I have had the pleasure of being a vendor to, and a member of a live credit union. I have been dealt with, honestly, fairly, and with great professionalism. I have relocated to France, and in the conclusion of my membership, I was given the same high-quality consideration and service. Well, I was a participating member. This is a great credit union and an honor to have been a member.
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September 2023 by Becki Beladi
My purse was stolen over the weekend, so of course I immediately began the process to protect my financial assets at risk. I contacted Alive member services and not only did they tag fraud that had begun and cancel my credit card, the representative overnighted my replacement card immediately! Furthermore, on Monday morning I was advised by Member Services Specialist Mark Orenstein to freeze my credit with the three bureaus to further protect me. He went above and beyond to assist me as I was unfamiliar with process and was so caring and professional the duration. It truly helped provide me some peace of mind during this assault! I have been a member of this financial institution for many, many years and have NEVER been anything but satisfied with staff and services. Thanks again and know that you have a member for life!!!
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September 2023 by Elton Jones
I love this credit union Mark is always nice and helpful specialist
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August 2023 by Joe Joe H
I've been a customer of this credit union for almost 2 decades and I believe the negative reviews are unwarranted. They've been nothing but helpful to me all these years. Their website is very easy to use for online transactions. This branch has a beautiful lobby too and very inviting. Thank you for the great service!
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July 2023 by Patrice
The BEST financial institution I've ever been a member of. From Rose G., CEO to Maria, Receptionist, everyone who works there is AWESOME. I am extremely grateful to have found them, as they have gone over and above their time and endless effort to assist me with all of my financial needs. I ABSOLUTELY LOVE THIS CREDIT UNION!! Kudos to everyone who is employed by Alive Credit Union!!
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June 2023 by Colbie Spann
I have been calling around recently to learn more about some of the credit unions that are local to Jacksonville and what they might be able to offer my husband and I. I was immediately connected with a representative named Mark and he was a pleasure to speak with. He was knowledgeable about credit unions and how they are different from the banks I am currently familiar with, as well as helpful in explaining the types of accounts offered and what requirements are in place for membership with Alive Credit Union. Wonderful customer service. We expect to stop by to open our accounts very soon.
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August 2022 by Ron Suski
I am new to the area!...I belong to a credit union out of state and this credit union is affiliated with my out of town credit union!...You are treated with great respect and professionalism!...Come and give them a try!...Will continue to use them!...
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December 2021 by Danjummai Usman Kiru
Super amazing platform, easy to use and quick withdrawal. I have been using this platform together with
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September 2021 by Nicole Webb
I will be closing my account out with Alive credit union they are definitely rude no good customer service skills whatsoever then they get extremely mad when you asked about your money Overdraft my account without my Permission To anyone who is reading this do not get an account with Alive Credit union And the young ladies that work there begin to have me to believe they are prejudiced with no Heart or care for the people in their community union So I repeat do not do not do not get an account with these people Because you will not be pleased
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March 2021 by Lindsey Jones
I’ve been with the Credit Union for years and never had an issue. Super friendly staff who’s always ready to help. The new website is great! Love that I can easily keep an eye on my credit score.
