Alive Credit Union receives praise for its friendly, knowledgeable, and helpful staff, with specific appreciation shown for the customer service both online and at branches like the Main Office and Touchton location. Members describe the employees as polite, professional, and effective in assisting with services like car loan transitions and securing accounts after security concerns. However, some members report frustrations with the online banking system, noting that a past update removed spending notifications, which raises security worries. There are also mentioned technical issues with the card lock feature not working reliably. While many members are long-term and recommend the credit union, these digital shortcomings indicate areas for improvement.
