PNC Bank has received positive reviews for its customer service and helpful staff. Customers appreciated employees like Ranjan Dash, who explained services and investment options, and others like Ryan, Yousef, and Jared, who went above and beyond to resolve banking issues. The staff's professionalism and willingness to help, even in unexpected situations like jumpstarting a car, stood out. However, some customers experienced long wait times and delays in assistance, with suggestions for better wait time updates. Overall, the branch is recognized for its caring employees and good service, making customers feel valued and supported during their visits.
After 20 minutes on phone, no help. Waiting for 25 minutes inside branch.After Jared helped me with my issue, it brought faith back into pnc.I will say if we have to check in, it would be nice if the system can say how long the wait could be, so I don't feel ignored.
September 2022
I wanted to comment on the character of employees and management at this branch- sat my battery died and of course didn’t have my phone, an employee ( didn’t catch her name) and the manager(William) took the time to help me jumpstart my car - they didn’t have to, they chose to.
June 2022
Very very happy with the professionalism of Ryan, Yousef and Jared. I had a banking issue and these parties went above and beyond to find a resolution for my needs! Thank you PNC BANK!
