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December 2023 by Hafez Assali
horrible phone service, no one picking up, and when they do, put on hold or pushed to another agent for another long hold, calling back is a joke
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December 2023 by Chaya Dewan
I am so impressed with the customer service at this location. I am a resident of Atlanta and was visiting Jacksonville this weekend. I needed to initiate a wire transfer so i visited this branch. Ranjan Dash, branch banker really stepped up and made me sign up for some services that no one had mentioned to me earlier. Ranjan also made a good case of why I should consider other investment options PNC offers. I am a happy customer.
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October 2023 by Brian Kelly
This is not a BANK you want to put money in. Be wise and choose another bank.
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May 2023 by Roo Bounce
Worst customer service in banking. Was with Compass for 12 years and they were AWESOME. This bank cares nothing about small businesses
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January 2023 by Wangari Keiyoro (Melanie)
For the many years i have been a PNC customer i have never given a bad reveiew.... it Worst customer service ever!!! And its a corporate office we were there at 5pm to open an account and they said they were closed and could not help us......
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December 2022 by Tamra R
After 20 minutes on phone, no help. Waiting for 25 minutes inside branch.After Jared helped me with my issue, it brought faith back into pnc.I will say if we have to check in, it would be nice if the system can say how long the wait could be, so I don't feel ignored.
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September 2022 by ben j
I wanted to comment on the character of employees and management at this branch- sat my battery died and of course didn’t have my phone, an employee ( didn’t catch her name) and the manager(William) took the time to help me jumpstart my car - they didn’t have to, they chose to.
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June 2022 by Brad Morton
Very very happy with the professionalism of Ryan, Yousef and Jared. I had a banking issue and these parties went above and beyond to find a resolution for my needs! Thank you PNC BANK!
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April 2022 by Rouhi Rajabi
I won't go to this branch any more! I had a wire transaction and they wasted my time!!! They have an awful customer service and the worst Financial group member! The member of Financial service asked me to wait in his room, but he just walked around in the bank and talk with his co-worker while they did not have NO CUSTOMER in the bank! After long time that I was waiting, I told him I'm going to my branch in San pablo and he said OKEY with no care!!!
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February 2022 by Conrad Dure'
Yep that me (All Ready)Just turned up 5GFor the people
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July 2021 by Al Wheeler
William Bruce is an awesome guy! Happy with trouble free banking here, great customer service!
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June 2021 by Dennis Browning
This location customer service has totally diminished. This bank is great for personal transactions but terrible for any type of business transactions when dealing with large transactions.Manager is always "busy" and not willing to speak with clients.
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October 2019 by Blake Haley
Possibly the worst customer service I've experienced at a bank. Their app had no way to transfer funds from my other account, so I paid my mortgage from my WF account. While the payment was scheduled, the DDA I opened concurrent with my mortgage attempted a second payment! Then, despite the external payment going through, the bank charged me an insufficient funds fee. No call to inform me of the issue, just generic emails indeterminable from spam. Once I noticed the account was negative due to the fee, it was too late and the account was charged off. So I went into the branch to discuss where I met a banker named Phil. What did he tell me? It wasn't a system issue and he couldn't help. When I mentioned that even if it wasn't a system issue, there should be a common sense approach to such a reasonable issue. Did he become my advocate and look to escalate internally to help with my problem? No, but even worse, he actually told me I was "taking no responsibility for the issue" despite literally taking time out of my day to handle the issue. The icing on the cake was when he told me the issue never would have happened had I been banking with BBVA instead. Wow. Look elsewhere. I'm hoping the customer service is better over the phone but definitely look somewhere other than this branch for your banking needs if you value customer service.
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April 2019 by Dale Ogden
This bank Discriminated against me and my company, Froze our account and stole money from a private lender. DO NOT BANK WITH THIS BANK!
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February 2019 by Elliot Salzman
The folks at this branch are extremely nice hence why they are getting 3 stars but the bank overall has some of the highest fees and pays well below what other institutions are paying for deposit accounts. Since banking is now not local my PenFed savings account pays 2.3% APY on my savings account no minimum deposit and no minimum term. I can access the funds without penalty whenever I want. Additionally I applied for a home equity loan and even though my fico score is above 740 with no delinquencies based on their internal scoring I was denied. 3 days later I had my home equity with Penfed at .25% below prime for the term of the loan. The charged me a $30 wire fee, which a few months ago was only $15 and I would have expected not to pay anything with the money I had on deposit. Well in my first month with PenFed I will earn more then the $30 fee. Customers need to shop around and find the best services and prices available. PenFed is one the most customer friendly banks around.
