PNC Bank is a financial institution that aims to assist customers with their everyday financial needs. According to reviews, the bank offers a range of products, services, and digital solutions to cater to both simple and complex requirements. The customer service experience at PNC Bank is highlighted as a standout feature, with reviewers praising the helpfulness, professionalism, and friendliness of the staff. One reviewer recounts a positive experience with a Personal Banker named Becky Andrews, who demonstrated a selfless and customer-focused approach. Becky provided guidance and support during the process of closing an account, even offering to serve as a future resource despite the transaction being complete. When the reviewer later faced challenges with another bank's acknowledgment of their Power of Attorney rights, Becky and her colleagues, Bo and Feanix, worked together to resolve the issue, treating the customer with the utmost respect and care. Another reviewer commends the warm welcome and courteous service received from the teller, who made the withdrawal experience pleasant. Additionally, a third reviewer singles out an employee named K.C. for consistently providing excellent assistance during their visits to the bank. Overall, the reviews suggest that PNC Bank excels in providing a customer-centric experience, with staff who are dedicated to addressing the needs of their clients and going the extra mile to ensure their satisfaction.
Online service is terrible. Payments made to various credit cards don't show up for days. No issues when Compass. If didn't have automatic deposits and debits I'd switch to Chase!
June 2022
Everyone is incredibly helpful and friendly when I go in, but I gotta give a shout out to K.C. awesome guy, always helps me out.
April 2021
The tellers are very nice each time I go there!! They even know my name each time I come, this bank definitely has a hometown feel.
