Best Western Plus Jacksonville West is a convenient hotel option for travelers in the area. The staff is described as friendly and welcoming, and the check-in process is smooth. The hotel's lobby is nice, and the pool area looks great. However, some guests have noted issues with the air conditioning in their rooms, which can feel damp due to the humid Florida climate. Rooms are generally clean and comfortable, with comfortable beds and clean towels. The hotel offers standard breakfast options, providing a simple meal to start the day. Vending machines are available, but some guests wish they could use cards to make purchases. The hotel's location is within walking distance of shopping and dining, making it a practical choice for those looking to explore the surrounding area. Some guests have even been able to walk to nearby Cracker Barrel. While most guests have had a pleasant stay, a few have experienced issues with overbooking and room cleanliness. The hotel has attempted to resolve these problems, offering refunds and alternative accommodations, but some guests have still felt frustrated by the experience. Overall, Best Western Plus Jacksonville West provides a comfortable and convenient stay for travelers, with friendly staff and clean, well-appointed rooms. However, some guests have encountered minor issues that the hotel has worked to address.
This is a very nice hotel. Staff very friendly and very clean rooms. I will be staying here everyone I visit this area.
July 2024
Wilnor in breakfast room was fantastic. Very attentive and friendly.
July 2024
Pleasant staff and clean room. No problems with our service dog. Although this location was a bit off our path it was worth the extra drive (about 10 miles off 95) and would stay here again. Also, loved that there was a Cracker Barrel we could walk to.
