Best Western Plus Jacksonville West is a convenient hotel option for travelers in the area. The staff is described as friendly and welcoming, and the check-in process is smooth. The hotel's lobby is nice, and the pool area looks great. However, some guests have noted issues with the air conditioning in their rooms, which can feel damp due to the humid Florida climate. Rooms are generally clean and comfortable, with comfortable beds and clean towels. The hotel offers standard breakfast options, providing a simple meal to start the day. Vending machines are available, but some guests wish they could use cards to make purchases. The hotel's location is within walking distance of shopping and dining, making it a practical choice for those looking to explore the surrounding area. Some guests have even been able to walk to nearby Cracker Barrel. While most guests have had a pleasant stay, a few have experienced issues with overbooking and room cleanliness. The hotel has attempted to resolve these problems, offering refunds and alternative accommodations, but some guests have still felt frustrated by the experience. Overall, Best Western Plus Jacksonville West provides a comfortable and convenient stay for travelers, with friendly staff and clean, well-appointed rooms. However, some guests have encountered minor issues that the hotel has worked to address.
Decent hotel. The shower cabins made that way that once you are done, water from the door get straight to the floor that makes it supper slippery. Not sure how old ppl can use it... Free parking and breakfast is great.
June 2026
Donna, at the front desk was excellent. Very friendly & professional. The house keeping could do a little better as there were numerous black hairs on the bathroom sink counter that could have easily been cleaned off. Otherwise everything else was good.
March 2026
Destiny is always there with a smile on her face ready to help no matter what time of night it is. She’s the best!
