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November 2023 by Mona S.
We went to showroom . Tracy took care of us, said he would get back to us the next day after four days we called and called and called he never called us back. Finally, on the fifth day somebody else called apologized and said I will take care of you have patience... we did.... We never heard back.... If you don't want our business just say it!! Horrible customer service! I don't understand! Just say we don't have time or don't need your business. We were trying to buy two doors... guess that was to small of an order. mona Steele
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October 2023 by Karin K.
A special thank you to Brett and Tracye at Bill Thrower. We are absolutely in love with our new French doors. You made every part of this process easy. You were patient while we made decisions and made sure we had all of our many questions answered. Brett went above and beyond helping us with our selection, sizing and delivery. This was a custom order with many special features and everything came out perfectly at an amazing price. I will return for all my future home projects. Sincerely Rosalie B.
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September 2023 by MARK AYERS
Good service and pricing
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July 2023 by WiLLIAM LONG
Bought ship lap boards. While twice as much as Lowe’s or Home Depot, the quality was 100% better. Boards were first rate and gave a superior look when finished.
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June 2023 by Michael Bruce
This was an average experience when I visited.They had the materials I needed, and found something comparable for that which they didn't have on hand.I'd rather come to a place like this than a box box store.
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June 2023 by Stephen Leggett
I wish I could give this company zero stars. Absolutely the worse experience dealing with a company. Ordered a door and paid upfront. Called three times to verify the door was in and scheduled for pick up. When I got there the door was not to be found. Paying a company for installation twice now. Spoke with manager. Absolutely zero help. This company is a joke. Go elsewhere!Update: I get the door a week later damaged. See pics. I don’t care if it’s just a primed door and still needs paint. The fact they had a week to make this right and still sent a damaged door is beyond me. Go anywhere else.
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June 2023 by Jordie Papa
This company is a joke. Ordered and paid up front for a door. Scheduled a pick up and they lost the door. This is the second time they have dropped the ball. Go elsewhere.
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June 2023 by Drew L.
I wish I could give this company zero stars. Absolutely the worse experience dealing with a company. Ordered a door and paid upfront. Called three times to verify the door was in and scheduled for pick up. When I got there the door was not to be found. Paying a company for installation twice now. Spoke with manager. Absolutely zero help. This company is a joke. Go elsewhere!
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June 2023 by Emily P.
This company is a joke. Ordered and paid up front for a door. Scheduled a pick up and they lost the door. This is the second time they have dropped the ball. Go elsewhere.
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March 2023 by Amanda
I am a repeat customer but this time was not a good experience. I won't give the days-long blow-by-blow, but I will say that the salesman and the manager were both rude and condescending to me today over the phone. Since when is that ok? They have my money, I have nothing and then be rude about it? They also wasted over an hour of my contractor's time, who was on-site. My Contractor buys a lot of materials from them monthly but has decided to take his business elsewhere as a result of the extremely poor customer service we both encountered today.
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March 2023 by mohsen rezvany
I bought a baseboard from here and it is a good company and they have better prices than Home Depot for buying doors, frames and baseboards.
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February 2023 by J.D. R.
Guys, I waited to write this review because I waited probably five weeks to get my doors. But it was well worth the wait, and Tracy was a pleasure to deal with. He didn't always tell me what I wanted to hear. But he did tell me what I needed to hear. Tracy always communicated well with me. From the beginning to the very end and make sure that the order was accurate when ordering doors can get dicey and with Bill thrower Company they make sure it's done right the first time, so thanks Tracy thanks guys strongly recommend them. I literally drove five hours from Fort Myers to get these doors in Jacksonville. I wish they would do deliveries but they don't offer that service. Currently prices were very affordable and I got solid core custom doors.
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October 2022 by Jorge Pena
Best prices!Worse customer service in town.
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August 2022 by Spence Enochs
Worst service ever and no one has any since of urgency. Some of the laziest people I’ve seen . I have been here for over an hour and they still can’t find the one door I’ve already paid for . The computer says they have 14 of these doors and they can’t find one . All the while people are rolling in and rolling out with their materials and the manager tells me I THINK there looking for it . This place is garbage . Don’t waste ur time here like I did .
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July 2022 by J J
Novice at best for their persónelle, lead times are never correct, ice age ordering system, warehouse manager is just as lost as the sales team
