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January 2024 by walid dalal
absolutely the worst location in the city. this is the second time i rent from here, and each time, the service is subpar.upon entering, the agent reacts to any questions like you’re bothering them, possibly trying to intimidate you to take any car and be quiet.even the car i was given was not cleaned with previous renters garbage still inside. the only reason i came back after the first bad experience was because this is a good location close the house.but this will be the last time for sure. no excuse for bad customer service.
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October 2023 by Flight Damu
Probably the best Budget I've been tooVery smooth transition. I was in and out of there in no time. Wasn't too many Car selections. Keya was an absolute delight to deal with. Thanks for restoring my faith in Budget. In my experience Budget's are notorious for having the worst customer service and will gladly ruin your experience but Keya decided to step outside of company procedures and provide excellence.
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September 2023 by Brandy Clayton
The lady at the desk was very rude she looked as if i was "bothering" her when i walked in . Unfriendly staff and her tone was condescending...would never send anyone here
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July 2023 by Cindy S
Worthless. You get a confirmation and you can call the main number the day before to confirm but when you call THE LOCATION the worthless guy is like "Maybe we will maybe we won't if nobody returns their cars. It's first come first serve" ARE YOU KIDDING ME.Just pay and get a car at the airport only 16 miles away. Take a cab.
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January 2023 by Z-darl Zooi
Good customer service, bad vehicle choices. Dirty and smokers vehicle.
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January 2023 by Jay Couture
A less professional location than I would have expected. But I got a hell of a deal on a rental for a month.
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August 2022 by Anissa Green Dotson
The entire staff could use a refresher course in Customer Service.
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June 2022 by Bruce Moseley
My experience was great at this location. No complaints. James got me my rental minutes after arrival, no pressure to get additional coverage since I had my own and I was on my way!Car was clean and well maintained.Return was also simple, dropped off and was checked in the next day. Credit card hold fell off the next 1-2 days without issue. Won't hesitate to rent again
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April 2022 by A Williams
There is usually only 1 guy there and he has the worse macho attitude in the world. Instead of solving problems he just gives you attitude and a smart mouth. I stopped going to the location on prudential bc of it then a year later ran into him with that same Attitude about a car I paid in full and they didn’t have. He wanted me to pay for an upgrade like it my fault they didn’t have cars. He is very unprofessional and customer service didn’t seem to care
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March 2022 by Henrico James
These people are horrible. They charge you extra fees, these fees don't show up when you book car. They show up when you go to pickup car. You've been warned!!!!!
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January 2022 by Joshua Ortiz
Budget is a very terrible service they tried to charge me an extra $1,000 and when I said no said I had to go another location to get a car. Won’t give me military discount because I already pre-booked my reservation although they offer it. Overal my experience with them is terrible
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January 2022 by Gai Halbuna
Always helpful. Efficient pleasant staff.
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September 2021 by R. Bentley
Great staff, good service and cheap rentals.
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September 2021 by G M
Don't bother renting or returning any budget trucks to this location. Extremely unprofessional and unhelpful. Avoid the headache and expense, you will be highly disappointed. Rather pay more for better service. Recommend going with another moving truck service.
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August 2021 by Marie Phillips
Not a good experience. Was unable to rent a car. Still have not received a call back from customer service and it's been 3 days.
