Budget Car Rental
Budget Car Rental,
Car RentalHours:
1515 Prudential Drive Jacksonville Riverwalk, Jacksonville FL 32207 Hours
About Budget Car Rental
Budget Car Rental receives mixed reviews from customers. Many describe excellent, stress-free experiences with specific staff members who are professional, kind, and fast, enabling quick pickups and returns. These positive interactions are noted for restoring faith in the brand, with customers highlighting dependable, comfortable, and clean vehicles. The process is often smooth, with no wait times and simple returns, leading to strong recommendations. However, other customers report significant problems. Issues include reserved vehicle sizes not being available upon arrival, requiring a paid upgrade. The most severe criticism targets one staff member's consistently poor attitude, described as macho, unprofessional, and unhelpful, particularly when problems arise. Customer service is sometimes reported as unresponsive. While many have no complaints and would rent again, experiences vary greatly depending on the specific interaction and vehicle availability.
Most Recent Reviews
March 2026
Very knowledgeable, friendly, and welcoming. My go to for my rentals!
November 2024
Renting a car was easy, and the vehicle was in good condition. The check-in process took a bit longer than I’d hoped, but everything else went smoothly. I’d use this service again for future trips.
October 2024
Whoever had the car before me, definitely was a cigarette smoker. The car reeked of cleaning solutions and cigarettes but It was an emergency and I didn’t have time to exchange. I also was charged a fuel service fee which I did not opt for AND I filled the tank back to full immediately before returning the car.
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