CarMax in Jacksonville, FL offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find the vehicle they want in one place. The business is known for providing a smooth, no-haggle, and pressure-free car shopping experience. Customers appreciate the friendly and helpful staff, with salespeople who are knowledgeable and accommodating. The process of purchasing a vehicle is quick and straightforward, often taking only a short time for paperwork, and includes thoughtful touches like a bow on the car to enhance the experience. CarMax also makes selling a car simple, even if customers do not buy from them. They handle financing efficiently, and some customers mention that the staff go the extra mile, including reimbursing for minor issues like missing parts or repairs. The express pickup option is popular, and the overall atmosphere is relaxed and welcoming, ideal for those unfamiliar or apprehensive about dealership visits. However, some minor concerns have been raised, such as delays in receiving maintenance history and issues with vehicle repairs that were not identified before sale. Despite these, most reviews highlight positive experiences with excellent service, quick transactions, and a hassle-free process. Overall, CarMax is seen as a trustworthy and customer-focused business that prioritizes making car buying and selling easy and comfortable.
Went there with someone else to sell their car. Experience was pleasant. Customer service was great. Did not take too long. Restrooms needed some attention though… kind of unsanitary.
December 2024
The process is smooth but I still have not received the maintenance history for the car that I purchased. I have requested this information twice. Any assistance with sending me this would be fantastic!
June 2024
Great experience. We got a great deal all the way around. 2nd time purchasing a car here and we are always impressed!
